The Ticketing Services Coordinator assists in overseeing the day-to-day operations of the Ticket Office, assists in building shows in designated professional ticketing software, assists in managing the selling of tickets, reconciling all ticket sales, and managing Ticket Office staff. This is a full time, hourly position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.

• Assists or sells tickets as needed.

• Ensure that all public ticketed events, including theatre and convention functions, are correctly set up and managed, as well as closed and settled.

• Professionally communicate with promoters and Ticket Office personnel all information needed for ticketed events.

• Assists with front of house operations as it relates to ticketing services, and constantly seeks out ways to improve processes.

• Acts as a liaison between Ticket Office and a variety of guests, helping to resolve issues relating to ticketing, seating, group sales, etc.

• Assists in producing all ticket office sales reports. Accounts for ticket sales for each event and provides accounting with reconciled daily activity reports.

• Prepares and presents the final ticket office statement for settlement of each event.

• Ensure Old National Events Plaza staff are informed of information regarding upcoming events.

• Monitor ticker office staff in daily ticket office sales and record keeping.

• Ensure reports are up to date with the Finance Department.

• Assists with the hiring, training, and scheduling of all Ticket Office support staff.

• Develop and maintain training and operational standards for Ticket Office.

• Research, review and recommend equipment, materials and supplies required for the Ticket Office.

• Responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance. 

• Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.

• Perform other work-related tasks as assigned by the Ticketing Services & Premium Sales Manager.

SUPERVISORY RESPONSIBILITIES    

Responsible for supervising part-time Ticket Office staff.

EDUCATION AND/OR EXPERIENCE

• High School diploma or GED required

• Minimum of three (3) years of related experience or equivalent combinations of education and experience.

• Accounting, customer service and supervisory experience is essential.

• Experience working with professional ticketing software. Ticketmaster experience is preferred.

SKILLS AND ABILITIES

• Excellent communication (oral and written), problem solving and organization skills.

• Demonstrated knowledge of accounting and financial procedures, including record-keeping and reconciliation.

• Knowledge of supervisory principles and practices.

• Demonstrates excellent customer service skills and responds promptly to customer needs and to requests for service and assistance.

• Able to work both independently and as a team member and can handle most ticket office questions without assistance.

• Ability to maintain an effective working relationship with promoters, professional ticketing software, internal staff, patrons, and others encountered in the course of employment.

• A demonstrated ability to handle multiple priorities, solve problems, make decisions, and work with minimum instruction and supervision.

• Must have a professional attitude and appearance.

• Ability to work flexible hours based on events, including daytime, evening, weekends, and holidays as needed.

COMPUTER SKILLS

• Must be proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)

• Working knowledge of professional ticketing software.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

This job description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training. The company reserves the rights to modify, supplement, delete, or augment the duties and responsibilities specified in the position description, in the company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.