Job Summary:

The Inside Sales Representative (ISR) is responsible for sales and account management relating to Semtech’s AirVantage Services within the target region and/or assigned account portfolio.  The ISR identifies, drives, and closes new business opportunities; works with the regional sales manager to provide account management support; and identifies new business growth opportunities within the existing account base.

Responsibilities:

Sales and Business Development:

• Identify and target potential Semtech AirVantage Services customers through research and market analysis

• Generate leads and build a pipeline of prospective customers

• Follow up on leads, qualify potential customers and advance the sales process

• Conduct sales calls and virtual meetings to advance the sales process and drive opportunities for successful closure

Account Management: 

• Maintain ownership of portfolio of accounts managed and driven throughout the full lifecycle

• Collaborate with the Regional Sales Manager to provide account management support throughout the customer lifecycle for accounts owned and led by the RSM

• Work collaboratively to identify and close upsell and growth opportunities within existing accounts

• Ensure customer satisfaction and retention through regular follow-ups and proactive communication

Collaboration:

• Collaborate with cross functional teams to ensure smooth implementation and support of services

• Participate in team meetings and contribute to the overall sales strategy

Reporting and KPIs:

• Use Salesforce.com to manage and document customer interactions and pipeline status

• Provide key insights to inform a forward-looking revenue forecast for assigned territory and/or accounts

• Meet and exceed revenue, pipeline generation, and new services wins targets

Minimum Qualifications:

Experience:

• Minimum of 3 years of sales experience, preferably in telecommunications or technology sector, with a focus on services sales

• Proven track record of achieving sales targets and growing customer accounts

• Experience with cellular services sales is highly desirable

Skills:

• Strong interpersonal and communication skills

• Ability to build and maintain relationships with customers at all levels

• Excellent negotiation and closing skills

• Proficient in using CRM software and other sales tools

• Self-motivated, results-driven, and able to work independently.

Desired Qualifications

Experience:

• Mobile Network Operator (MNO) or Mobile Virtual Network Operator (MVNO) experience is highly desirable

• Internet of Things (IoT) experience is highly desirable

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

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