Subject Matter Expert (Windows)
Posted:
9/26/2023, 7:57:08 AM
Location(s):
Manila, Metro Manila, Philippines
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
IT & Security
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.
Subject Matter Expert (Windows)
Principal Duties and Essential Responsibilities:
- Evaluate customer’s environment and create a scripted OS installation such as PowerShell, SCCM, and Group Policy deployment
- Develop and maintain installation and configuration procedures and publish as Internal Knowledge article
- Accurately document technical issues, escalations, and customer interactions
- Updates Knowledge Articles (Internal/External)
- Diagnoses problems accurately and works to find appropriate solutions in a timely manner
- Investigate existing software to detect errors for software improvements
- Proactively do trend analysis to offer preventative solutions and eliminate recurring problems.
- Conduct software system testing for new products and provide feedback as necessary
- Will be cognizant of all known service outages and will maintain awareness of all maintenance / software product changes that could impact customers.
- Will work cross functionally in a customer facing capacity and coordinate with internal organizations with Five9.
- Work within a 24x7x365 support environment.
- Job requirements are subject to change based on management discretion.
Skill Requirements:
- 5+ experience working as Windows Support/Administrator
- Bachelor’s Degree in Computer Science, Information Technology, or any related field.
- Microsoft Certified Desktop Specialist (MCDS)
- Microsoft Certified Technology Associate (MCTA)
- Microsoft Certified Server Associate (MCSA) (any windows server)
- In-Depth Knowledge in Software deployment using SCCM
- In-Depth Knowledge in PowerShell scripting
- In-Depth Knowledge in Configuration Group Policy
- In-Depth Knowledge in Active Directory
- Knowledgeable in Virtual Desktop Environment
Company Benefits:
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
#LI-MB1
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
Five9
Website: https://www.five9.com/
Headquarter Location: San Ramon, California, United States
Employee Count: 1001-5000
Year Founded: 2001
IPO Status: Public
Last Funding Type: Debt Financing