Live! by Loews – St. Louis, MO is a branded collaboration between Loews Hotels & Co, The Cordish Companies and the St. Louis Cardinals, one of the most beloved sports franchises in the country. The hotel is part of phase two of the already successful Ballpark Village Live! complex and delivers unscripted, locally handcrafted Loews experiences for both group and leisure guests. Live! by Loews – St. Louis features 216 guestrooms, 17,000 square feet of meeting and event space with spectacular views and multiple food & beverage outlets, including an outdoor lounge and a Bourbon Bar.

Job Specifics

• Make inspection rounds ensuring organization, cleanliness, proper maintenance, adequate supplies
• Monitor staff adherence to all service standards, SOPs and Loews SOPs, including inspecting staff for correct Uniform/Groom standards
• Supervise service of guests, being watchful of signals from guests in need of service
• Assist Team Leader to establish and monitor side work duty completion.
• Maintain bank to SOP, keep it balanced and secure at all times.
• Read daily communication sheets from previous shift and prepare one for the following shift. Check for all personnel call offs and check floor plan for coverage
• Check restaurant for cleanliness and set up (i.e. table cleanliness, stands etc.)
• Communicate daily with restaurant manager with regard to special events, house counts, etc.
• Assist Team Leader in conducting menu classes and taste panels
• Assist Team Leader in conducting month end inventory count and recording.
• Communicates with Team Members during service, scheduling, safety chats, MSDS, post bulletins
• Reports unsafe working conditions
• Ensure proper handling of guest checks and cash transactions
• Intercedes and/or fills in for Team Members should need occur
• Proficient in Excel, Word and Power Point
• Excellent organizational skills

Qualifications

• Food & Beverage knowledge required
• Excellent communications skills, written and verbal
• High school diploma
• Strong organizational skills
• Able to make decisions on imperfect information
• Knowledge of Microsoft Office preferred