As an Account Manager, you will focus on nurturing relationships with key clients, primarily in Finland, and supporting their business needs. In addition to managing existing relationships, this role includes responsibility for new sales – actively meeting and building connections with potential partners. Success in this role requires a structured approach to account management, excellent communication skills and ideally fluency in both Finnish and Swedish. You will collaborate with the broader Nordic team to deliver seamless customer experiences and maintain high levels of client satisfaction.

How you will create an impact

• Client Management: Act as the primary point of contact for key clients, managing relationships and ensuring client satisfaction.

• Sales and Account Development: Take a proactive approach in identifying opportunities to grow existing relationships and develop solid growth plans. Meet with new prospects and partners, identify their needs, and incorporate these insights into your sales pitches.

• Client Retentions: Focus on retaining clients and identifying opportunities for growth within existing accounts.

• Operational Excellence: Manage renewals and contract updates, ensuring seamless delivery of services.

• Problem-Solving: Take ownership of client challenges, resolving them in a timely and professional manner.

• Collaboration: Work closely with internal teams to meet client needs and ensure smooth account operations.

What you’ll need to succeed

Our ideal candidate will have some years of experience within the insurance industry, but more importantly, will know what good customer and client experience looks like. We are looking for someone who takes ownership, is proactive in meeting client needs, and can effectively highlight the benefits of our products.

You may be the right fit if you can identify with the following:

• New Partner Sales: Ability to recognize potential opportunities and needs in prospective partners. This includes crafting and delivering compelling sales pitches to present AIG’s products and business model.

• Client Relationship Management: Proven ability to maintain and grow long-term client relationships.

• Financial Acumen: Regularly analyze and monitor financial performance of accounts. A strong understanding of budgets, forecasting, and profitability is essential to drive positive business outcomes.

• Results-Oriented: Drive to deliver measurable success and strives for continuous improvement. Whether it’s achieving revenue targets, growth targets, client satisfaction, or renewal rates.

• Customer Service & Problem-Solving: Strong focus on resolving client issues professionally and ensuring client satisfaction.

• Account Development: Ability to optimize product offerings in partner sales channels, identifying opportunities for upsell and expanding product lines.

• Communication: Strong written and verbal communication skills. Fluent in Finnish, with Swedish as a plus, and strong English proficiency.

• Organizational Skills: Highly organized, with a strong attention to detail and ability to manage multiple accounts.

Meet the Nordic A&H Team

The Nordic Accident & Health team consists of 26 professionals spread across the Nordics, focusing on Group and Individual A&H. Our product suite includes Accident, Critical Illness, Hospital Cash (stand-alone or through payment/bill protection solutions), Business Travel, and Expatriate Insurances. We prioritize collaboration, strategic alignment, and shared success, and we work closely with other departments and lines of business across the company – particularly our partners in Affinity, Distribution, Underwriting Operations, and Claims.

How to apply

You do not need to submit a long cover letter, but we would like you to tell us about your motivation and why you believe you would be a good fit for the role. Submit your motivational letter along with your CV, no later than the 22nd of November.

We welcome applications in English, and should you have questions, please feel free to contact us:

• Berit S. Waidtløw, Head of A&H Nordics – [email protected]

• Tobias H. Larsen, HRBP & TA Manager, Nordics – [email protected]

AIG Underwriting

AIG Underwriting teams help to find insurance solutions in areas including Accident & Health, Warranty Service Programs, Financial Lines, Property, Casualty, Specialty Lines, Cyber, and Multinational Clients. We are reimagining how we help customers to manage risk, transforming our operating model and reshaping our role responsibilities and career pathways. The goal is to unlock the full potential in each colleague – empowering our people to grow as insurance professionals and add more value to our customers and AIG.

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Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

UW - Underwriting

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