Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : Service Desk Voice Support
Minimum 3 year(s) of experience is required
Educational Qualification : Bachelor Degree

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide ongoing support to clients, ensuring their systems or applications are running smoothly. - Accurately define client issues and interpret and design resolutions based on deep product knowledge. - Communicate effectively with clients to understand their needs and provide timely and accurate solutions. - Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues. - Continuously improve processes and procedures to enhance the overall support experience for clients. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management ; Awareness of retail / POS systems. - Good To Have Skills: Experience with Service Desk Voice Support. - Strong understanding of IT service management principles and best practices. - Excellent problem-solving and analytical skills to identify and resolve technical issues. - Ability to effectively communicate technical concepts to non-technical stakeholders. - Experience with incident management and ticketing systems. - Knowledge of ITIL framework and its application in service desk management. - Familiarity with remote support tools and techniques. Additional Information: - The candidate should have a minimum of 3 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A Bachelor Degree is required.

Bachelor Degree

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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