Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for:  A Manager of Professional Services who will lead a team of contact center delivery Project Managers. This is an opportunity to help lead and evolve a critical function within the Professional Services organization for a recognized leader in global cloud communications.

To succeed in this role you must have experience in:

• Managing a team of Project Managers delivering Contact Center as a Service (CCaaS) projects in North America

• Delivering on and helping to create a standardized documented methodology and ensuring consistency of reporting for roll-up of PMO wide updates for executive consumption

• Develop the delivery Project Manager team by increasing their skills, competencies, adherence to Best Practices, and compliance with Professional Services standards

• Partner with Sales, Customer Success, Support, and Product Management to delight customers and ensure the highest levels of Customer Satisfaction

• Work cross-functionally to communicate technology vision, evolution, project scope, timeline, and dependencies for technology-based developments.

• Own initiatives to develop the team, deliver organizational improvements, and evolve business strategy

• Ensure key initiatives aligned with the business strategy are meeting required timelines and executive commitments

• Supervise the creation of repeatable code libraries, to streamline deployment

Desired Qualifications:

•  Minimum 2+ years leading customer facing organizations such as, Professional Services, Customer Support, or Customer Success

• 3+ years in Professional Services customer facing experience

• Bachelor’s Degree or equivalent work experience. Industry related certifications including; PMP, Agile, Six Sigma, ITIL, etc. desirable.

• Enterprise telephony industry experience with solutions like inContact, Nice, Verint, Genesys, Cisco, Avaya, Microsoft, Mitel, Broadsoft, Five9s, 8x8, Talkdesk, Aspect, etc. is highly desirable

• Demonstrated success with implementations of scale (hundreds of sites, thousands of users), complexity, and high-profile enterprise customers

• Ability to coach professionals at all levels of development, from early career hires to the experienced professional wanting to enhance already robust skills

• Strong understanding and experience with Customer Experience (CX) and Customer Journey Mapping valuable

• Detail and results oriented; skilled at both planning and hands-on execution

• Self-motivated individual capable of working in a fast-paced, dynamic environment

• Desire experience leading the development of new professional service offerings and associated artifacts such as standard SOWs, delivery methodologies, delivery best practices, etc.

• Must be customer and relationship-focused with strong interpersonal and communication skills

• Bachelor’s degree or equivalent military and/or work experience

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Wellness programs including 1:1 coaching and meditation guidance 

• Paid parental and pregnancy leave and new parent gift boxes

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Pet insurance and Pet Telehealth

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily.  As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Colorado, the compensation range for this position is between $74,900 and $$139,100 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

This role has an application deadline of November 27th, 2024. Please apply prior to the deadline to be considered for the role