Job Description:

Collaborate with Innovative 3Mers Around the World 

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with curious, creative 3Mers.  

The Impact You’ll Make in this Role 

As a CO Analyst – Customer Care with Dutch you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.  

Here, you will make an impact by:

• Providing Customer Service support in the customer care process via defined channels
• Liaising with the business on customer relationship management via Salesforce functionalities
• Registration and consideration of customer complaints
• Monitoring work queues for new requests and completing assigned tasks within SLA targets
• Identifying opportunities to improve data quality & reduce cycle time.

Your Skills and Expertise   

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications: 

• Fluent Dutch language (C1)
• Advanced English language (B2)
• 1-2 years of equivalent work experience in Customer-Facing – B2B experience nice to have, Complaints Handling, Customer Issue Resolution, Operations, Customer Service
• Bachelor’s degree or higher from an accredited institution
• Previous experience working with SAP (especially OTC module)/ SalesForce will be an asset..

Additional qualifications that could help you succeed even further in this role include: 

• Ability to manage change including quickly adapting to new systems and processes
• Detailed oriented and enjoys working with a customer
• Proactive attitude to the duties entrusted.

Supporting Your Well-being 

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

• Work Your Way
• Private medical care
• Life insurance
• Retirement scheme
• Multisport card
• Opportunity to work globally as part of an international organization
• Work in a respectful, inclusive and friendly environment with open door policy
• Professional training and onboarding package
• Supporting your professional development, possibility to gain certifications/co-founding studies
• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
• Internal integration events
• Holiday Bonus

Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: www.3M.pl

At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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