Posted:
9/1/2024, 6:24:03 PM
Location(s):
Plovdiv, Plovdiv, Bulgaria ⋅ Plovdiv, Bulgaria
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support
The Claims Expert is responsible for managing the whole lifecycle of a claim – from the moment an accident happens until final resolution. The role incorporates investigating the circumstances around an accident, making decisions about coverage, while simultaneously liaising with different stakeholder. The position provides opportunities for applying your analytical thinking, problem solving, and communication skills. Previous insurance experience is not required. Extensive internal trainings ensure we internally build and develop a next generation of insurance experts. Serving as first point of contact for claims registration. Handling and settling insurance claims as per internal company procedures. Investigating the details around the claim by identifying and requesting relevant information from various parties. Making final decisions about coverage and indemnity. Communicating with customers and other parties (i.e. brokers, claimants, third parties), ensuring timely information is provided to all of them. Gathering and storing claims data according to internal compliance regulations. Taking pro-active steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy. Fostering a culture of cooperation between team members to ensure high professional standards and positive atmosphere.
Excellent knowledge of English language C1.
Strong communication skills, both verbal and written. Ability to work independently, organize and prioritize own tasks effectively. Team work capabilities knowledge sharing, providing seeking guidance and advice when needed. General computer literacy MS Office. Work experience in customer service is preferred but not essential. Fresh graduates are encouraged to apply.
About Accenture:
Accenture is a leading global professional services company that helps the world's leading
businesses, governments and other organizations build their digital core, optimize their
operations, accelerate revenue growth and enhance citizen services—creating tangible value at
speed and scale. We are a talent- and innovation-led company with 742,000 people serving
clients in more than 120 countries. Technology is at the core of change today, and we are one of
the world's leaders in helping drive that change, with strong ecosystem relationships. We
combine our strength in technology and leadership in cloud, data and Al with unmatched
industry experience, functional expertise and global delivery capability. We are uniquely able to
deliver tangible outcomes because of our broad range of services, solutions and assets across
Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities,
together with our culture of shared success and commitment to creating 3600 value, enable us
to help our clients reinvent and build trusted, lasting relationships. We measure our success by
the 3600 value we create for our clients, each other, our shareholders, partners and
communities. Visit us at www.accenture.com.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Website: https://accenture.com/
Headquarter Location: Dublin, Dublin, Ireland
Employee Count: 10001+
Year Founded: 1989
IPO Status: Public
Last Funding Type: Grant
Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing