【Main Task】
• Work and perform in compliance with the company’s regulations and requests.
• Perform Technical Field Service activities
　－Installation and commissioning of equipment
　－Troubleshooting, repair, and maintenance
　－Escalation support
　－User Training / Customer Training
　－Providing sales support
　－All necessary reporting as per company policy
• Demonstrate customer service skills and knowledge with a high level of passion and dedication.
• Demonstrate strong and efficient ability to learn skills on Coordinate Measuring Machines, utilizing mechanical and electronic aptitude.
• Report to the Service Manager / Factory on any product issues experienced, such as standards of production, quality and safety of the product range.
• Document activities performed using the required format, such as service reports, technical reports, etc.
• Develop and maintain relationships with customers to achieve the highest possible levels of customer satisfaction.
• Respond to satisfaction surveys, working to resolve customer care issues.
• Provide timely responses to all requests from both internal and external customers.
• Perform necessary administrative paperwork in a complete and accurate manner.
• Be solutions-oriented with the ability to work independently in a high-pressure, fast-paced and innovative environment.
• Provide timely feedback on product quality issues onsite, as well as marketing information to the company.
• Ensure direct reports maintain company-issued test equipment and support tools.
• Perform other related duties and responsibilities as assigned

【Education】
• A university degree in optics/mechatronics with professional experience or are a technician/master craftsman with several years of experience in optics, mechatronics or precision mechanics
• TOEIC Listening & Reading score >750

【Experience】
• 10 years of relevant working experience, preferably in installing, troubleshooting industrial electronics, machines or computer systems.
• Several years of experience in setting up new structures, processes and establishing quality features.
• Excellent communication and customer service skills are required.
• EUV experience is a plus.
• Leadership experience is a plus.

【Other skills】
• Knowledge of Microsoft operating systems is required
• Ability to function independently, be self-motivated and work as part of a team.
• Good command of written and spoken English
• Willingness to travel domestically and internationally.
• Liaison work involving spare parts ordering, shipment, installation and after sales service, interacting with sales, logistics, customers and application specialists.

Your ZEISS Recruiting Team