The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role:

This role will handle a high volume of performance management and employee relations cases, requiring the ability exercise sound judgement and decision making, while rapidly adjusting priorities. Implementing and adhering to best practices to ensure consistency with all cases.

Meet our team
This role will be part of our Americas’ site people partner team

Job Description:

Your Day to Day:

- Coach managers on individual & team performance and professionalism
- Partner closely with legal team on routine & complex employee relations issues 
- Support HR Centers of Excellence (Talent, Total Rewards) in leading local manager training, employee on-boarding and site engagement activities
- Champion of site engagement by partnering with site leaders on culture activity, diversity & inclusion initiatives and solutions to enhance the employee experience
- Together with the business-aligned HRBPs, you’ll support business reorganizations and restructures
- Deliver anecdotal and analytical insights
- Develop and document processes to establish a site HR Business Partner playbook

What do you need to bring

• Impeccable integrity with personal and professional values that are consistent with PayPal’s

• Collaborative partner in determining or influence outcomes of employee relations cases

• Critical thinker who can navigate through a high degree of complexity and ambiguity

• Change agent who proactively seeks to identify solutions for complex situations

• Results driven individual who can produce outcomes

• Build credibility and trust with employees across all levels of the site

• Effective communicator who can collaborate with partner groups inside and outside of HR

• Empathetic individual who can coach employees and managers through complex situations

• This candidate will have 7+ years of relevant experience.  You don’t need experience in all of the areas above, but you must have strong background in US employee relations

• The successful candidate will have experience supporting a large customer operations / customer service center

• Experience with SalesForce and Workday is preferred

• Bachelor’s Degree in Human Resources Management, Business Administration or equivalent experience

 

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.