About the Role:

We are looking for a Global Customer Success GTM Readiness Lead to drive alignment between Customer Success, Enablement, and key business stakeholders. This role will play a critical part in equipping our CS teams with the tools, content, and strategic programs needed to deliver best-in-class customer experiences, drive retention, and maximize expansion opportunities.

Working closely with CS leadership, strategy teams, and GTM stakeholders across our four internal business units, this individual will ensure our Customer Success organization is empowered with the right enablement, insights, and processes to succeed.

Key Responsibilities:

GTM Readiness & Enablement Strategy

• Develop and execute a Customer Success GTM readiness strategy that aligns with company priorities and the needs of each business unit.
• Partner with CS leaders, GTM teams, and strategy teams to define and prioritize programs that drive measurable impact.
• Ensure the CS organization is equipped with the right tools, training, and resources to engage customers effectively and drive value realization.

Program Management & Execution

• Design, launch, and manage CS enablement programs, playbooks, and initiatives that support onboarding, adoption, expansion, and retention goals.
• Own and drive CS GTM initiatives, ensuring alignment with business objectives and execution excellence.
• Facilitate training sessions, workshops, and enablement forums to upskill CS teams and embed best practices.
• Act as the face of CS readiness, ensuring seamless communication and execution of enablement efforts.

Stakeholder Collaboration & Relationship Management

• Build strong partnerships with CS leadership, strategy teams, enablement, product marketing, and sales to align on priorities and drive consistency.
• Act as the bridge between CS and GTM teams, ensuring that enablement efforts reflect business needs and customer outcomes.
• Work cross-functionally to advocate for CS needs, ensuring the right content, processes, and tools are in place.

Metrics, Reporting & Continuous Improvement

• Define and track key success metrics for CS enablement programs, ensuring visibility into impact and areas for optimization.
• Drive a data-driven approach to readiness, leveraging insights to refine programs and align with evolving business needs.
• Provide regular reporting and insights to leadership on the effectiveness of CS enablement initiatives.

What We’re Looking For:

• Proven experience in Customer Success, Enablement, or GTM strategy within a SaaS or technology company.
• Strong strategic thinking with the ability to align enablement programs to business objectives.
• Exceptional relationship-building skills and the ability to influence and collaborate across teams.
• Project management expertise, with the ability to execute multiple initiatives effectively.
• Experience in content development and facilitation, with strong presentation and communication skills.
• A pragmatic and adaptable approach, capable of navigating complexity and driving execution in a fast-paced environment.
• Proficiency in data analysis and reporting, with a strong understanding of metrics and impact measurement.

Why Join Us?

This is a unique opportunity to shape the future of CS enablement and GTM readiness in a growing, high-impact role. If you are passionate about empowering Customer Success teams, driving strategic initiatives, and making a measurable impact, we’d love to hear from you. Apply today and help us build the next generation of CS excellence!