Job Posting Title

Instructional Design Support ( 5 positions available 1 Year Term)

Job Category

FIR Service Delivery

Language Requirements

Bilingual / Bilingue

English and French are required / Le français et l'anglais sont requis.

Flexible Work Agreement Type

Hybrid / Hybride

Posting End Date

2025-07-29

Job Grade

ATP-5

Pay Range

$68,256 - $85,317

Job Summary

The main role of the Instructional Design Support is to support the development, maintenance and production of training in accordance with the appropriate specifications as outlined in the ATS Learning Governance Framework. They ensure that all training documentation is accurate, appropriately organized and presented in a clear, concise and consistent format. The position also ensures the timely publication of courseware, including print, online and tablet formats.

Job Description

Job Summary

The main role of the Instructional Design Support is to support the development, maintenance and production of training in accordance with the appropriate specifications as outlined in the ATS Learning Governance Framework. They ensure that all training documentation is accurate, appropriately organized and presented in a clear, concise and consistent format. The position also ensures the timely publication of courseware, including print, online and tablet formats.

Current vacancies can be located at one of the following locations:
•    Moncton ACC 
•    Gander ACC
•    Montreal ACC 
•    Toronto ACC 
•    National Capital Region (Ottawa)
•    Winnipeg ACC 
•    Edmonton ACC 
•    Vancouver ACC

There are 5 positions (3 bilingual imperative and 2  bilingual preferred).

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and flexible benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

Key Accountabilities:

• Collaborates with, prepares for and conducts interviews with the technical and educational Subject Matter Experts (SMEs) to obtain information / clarification on relevant courseware content materials.
• Copy, edits and rewrites training documents and material to achieve accuracy, proper grammar, clarity, readability, composition and conformity with departmental and company style and language.
• Provides advice and expertise on editorial matters to clients, and translation services.
• Collaborates with graphic artists and SMEs to adhere to design specifications.
• Recommends and implements documentation standards and publishing best practices, including deployment and distribution methods.
• Develops, organizes and maintains an electronic document library, which includes standardized templates, courseware, and historical documents.
• Prepares, posts, and maintains information on appropriate website(s).
• Assists in the research and analysis of internal / external e-Learning training environments, conducts needs analysis initiatives, writes / rewrites, edits and ensures quality control on the content and relevancy of a variety of ATS Learning materials (print, web, tablet, computer-based training) for program and departmental managers, to ensure delivery of effective training products.
• Assists in external environmental research and analysis to identify emerging ATS Learning, e-Learning, and multi-media issues, trends, technological advancements and / or other issues pertinent to the program.
• Liaisons with external organizations to probe for information exchange.

Education/Occupational Certification:

• Graduation with a degree from a recognized university with specialization in a related field of study or a combination of education (such as a college certificate in a related field of study) and work experience.

Experience:

• Experience analyzing student learning needs and developing training materials.
• Experience writing and editing content for adult learners.
• Experience with template standardization, updating documents, and management of training and development resources.

Knowledge:

• Knowledge of current adult education theories.
• Knowledge of theories, principles and practices associated with communications, multi-media product planning, development, evaluation and quality control;  of IM/IT methods (including  user interface design, development and maintenance; of research and data analysis methods/techniques; and of project planning techniques, as well as a comprehensive understanding of the company  policies, standards and guidelines governing the development and publication of NAV CANADA ATS Learning communications products).
• Knowledge of commonly used concepts, practices, and procedures within the field of editing and publishing.
• Knowledge of MS Office and desktop design / publishing software.

Abilities:

• Excellent verbal communication and writing skills, including grammar, spelling and composition.
• Demonstrated ability to convert complex technical information into clear, concise, plain language.
• Ability to adapt to changing priorities,work under minimal supervision, and handle multiple concurrent tasks.
• Ability to establish rapport and maintain effective working relationships with colleagues through interpersonal and team building skills.
• Ability to recognize patterns, organize ideas and visualize end products.

Personal Suitability:

• Motivated self-starter, who seeks excellence, displays a positive attitude and is service and goal oriented.
• Initiative, judgment, reliability, discretion, decisiveness and tact.
• Strong research skills including gathering and organizing information from multiple sources.
• Excellent attention to detail.

Working Conditions

• This position is hybrid position with a minimum of 3 days per week on site.
• Occasional travel required.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for next steps will be contacted.

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