Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Provides administrative support to the research sites by coordinating and assisting patients visiting the site. Acts as the first-line contact for patients. May assist with patient expense reimbursements and transport arrangements.

Day to day responsibilities:

• Coordinates and completes administrative functions on assigned trials.

• Welcomes and assist all visitors upon arrival at the site. Notifies appropriate staff of the visitor's arrival.

• Prepares and ensures all relevant patient files are ready ahead of the visit as per protocol and local regulations.

• Completes data entry and visit completion information.

• Assists with the collection of patient SDV from treating medical professional.

• Schedules patients for different types of visits, external appointments, transport etc.

• Conducts reminder telephone calls to patients to confirm visits.

• Collects, tracks and files patient notes, lab results and questionnaires to facilitate prompt reviewing and able to provide results to patient if required.

• Maintains a presentable, safe and clean reception area to enhance the patient and visitor experience.

• Assists with photocopying, faxing, scanning source documents, postal activities, archiving and patient refreshments.

• Assists with the reimbursement of patient study expenses and payments.

• Maintains strict confidentiality of patients, employees, customers and company information at all times and adheres to HIPAA Guidelines.

Qualifications:
Education and Experience:

• High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification

• Technical positions may require a certificate

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 1 year).

Knowledge, Skills and Abilities:

• Basic understanding of Good Clinical Practices (GCP), with ability to learn and maintain a good working knowledge of FDA regulations and company/client SOPs and SOPs

• Good organizational skills and flexibility to manage workload and meet changing timelines, handling multiple tasks efficiently and effectively

• Good attention to detail to ensure accuracy and efficiency in data entry

• Good interpersonal/customer service skills, positive attitude and good oral and written communication

• Capable of working in a team or independently

• Good English language and grammar skills written and verbal

• Good computer skills, including proficiency in MS Office (Word, Excel, and PowerPoint) and capable of learning new clinical trial database systems

• Ability to work well in a collaborative team environment

Working Conditions and Environment:

• Work is performed in an office or clinical environment with exposure to electrical office equipment.

• Occasional drives to site locations. Potential Occasional travel required.

• Physical Requirements:

• Frequently stationary for 4-6 hours per day.

• Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.

• Occasional mobility required.

• Occasional crouching, stooping, bending and twisting of upper body and neck.

• Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.

• Ability to access and use a variety of computer software developed both in-house and off-the-shelf.

• Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.

• May interact with others, relating and gathering sensitive information. Interaction includes diverse groups.

• Works with guidance or reliance on oral or written instructions from management. May require periods of intense concentration.

• Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task.

• Regular and consistent attendance.