Position:  Manager, Resident Technology Services

Location: Singapore

About the team

The Resident Technology Services team offers premium, long-term professional services to HashiCorp customers. The purpose of the team is to align with the biggest technical transformation initiatives of HashiCorp customers, working as part of the customer technology team from start to finish.

The team is comprised of highly-skilled architects and engineers who have played critical roles in technical transformation in other enterprises, either from an individual contributor or technical leadership perspective and have seen firsthand what success looks like.

What you’ll do 

As​ ​a Manager of the Resident Technology Services (RTS) team  ​at​ ​HashiCorp, you will be responsible for managing a small team of both Resident Solutions Architects (RSA) and Resident Solutions Engineers (RSE). This includes regular syncs with the employees on your team, semi-annual reviews, managing employee career growth, and providing escalation assistance to the customer engagements being managed by your team.

Additionally, you will be responsible for a single, part-time customer engagement, delivering expert guidance relating to the people, processes, and workflows that support the successful enablement of our largest customers in their cloud journey. Rather than focusing on deployment and management of specific HashiCorp tools, the primary goal of the Resident Architect program is to assist the customer in aligning their employees, internal processes, and workflows with the Cloud Operating Model, paving the way for ongoing and sustainable success with the HashiCorp tool suite as part of the customer cloud transformation journey.

Typical Resident Architect duties will include anything from assisting the customer with identifying the appropriate talent to support a particular HashiCorp tool, to building out a full managed service offering, to coordinating successful adoption and growth of that service across the business.

An ideal candidate will be passionate about mentoring and growing others around them. They will have a successful track record in leading sustainable customer technical transformation, with a focus on people, processes, and workflows supporting that transformation. They will have demonstrated the ability to become a trusted technical advisor to customer and business leaders in their pursuit of fully realizing the Cloud Operating Model as part of a larger cloud transformation effort.

What you’ll need 

• Hold regular syncs with the employees on your team to ensure their needs are met from both a personal and professional perspective.
• Assist in career growth management for the people on your team.
• Act as an escalation point for the customer engagements being managed by your team members.
• Assist in developing and driving the direction of the RTS program.
• Provide both general and specific guidance on each step of the customer cloud transformation journey as it relates to the HashiCorp product suite.
• Assist customers in aligning people, processes, and workflows with the Cloud Operating Model.
• Contribute towards building a mutli-cloud adoption framework.
• Articulate and redefine the cloud consumption model in relation to HashiCorp Tao of workflows.
• Assist Enterprise CxOs in articulating the business value achieved in building the correct cloud consumption model.
• Help increase developer velocity whilst satisfying the objectives of governance, risk & controls.
• Communicate the business value of the HashiCorp product suite to customer executives.
• Articulate the technical functionality of HashiCorp products to multiple audiences ranging from practitioner to executive.
• Educate and advise customer users on how HashiCorp tools can enable and even simplify adoption of the Cloud Operating Model as part of their cloud transformation journey.
• Coordinate various HashiCorp professional services resources to assist with specific customer needs as part of their technical transformation.
• Educate individual contributors on best practices regarding system administration, service administration, automation, and observability.
• Be subject to additional background checks and screening performed by the customer.

What's nice to have

• 4+ years of experience designing and implementing technical systems and services.
• Deep understanding of DevOps processes and automation.
• Deep​ ​technical​ ​expertise​ ​in​ ​cloud and on-premise infrastructure​ ​management,​ ​application​ ​deployment and​ ​practical security​ ​methodology.​
• Working proficiency with one or more of the tools in the HashiCorp product suite. 
• Familiarity with security and compliance requirements for shared services.
• The ability to work well in group environments and independently.
• A proven track record of assisting with or driving cloud transformation at one or more organizations.
• Passion for thought leadership in areas including cloud operating model and organizational transformation, cloud operations, or Site Reliability Engineering (SRE).
• Experience managing cloud maturity and capability assessments, leading the design and implementation of cloud governance and operational processes, and developing cloud transformation roadmaps.
• Familiarity with cloud service providers and their offerings, common technical platforms, and shared service management at scale.
• The ability to speak to all levels of an organization, whether at a deep technical level or at executive level.
• The ability to explain complex technical topics in simple terms.