About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle – all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance
 

About our Team

Join the LexisNexis Coplogic Solutions team and contribute to the support and maintenance of the New Jersey Statewide Crash Collection and Repository Solution for the Department of Transportation. As part of our dedicated team of six, you will work under a flexible and supportive hiring manager who values collaboration and professional growth. Apply now to be a part of a dynamic team making a real impact.
 

About the Role

The Technical Support Coordinator role will provide technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services. This role will be providing end user Tier I, II, and III customer and technical support by answering phone calls and emails from Law Enforcement Agencies and end users.
 

Responsibilities

• Troubleshooting technical issues for customers and resolving problems in a timely manner.

• Installing and maintaining products and services for customers.

• Coordinating with internal teams to resolve customer issues and escalations.

• Maintaining accurate records of customer interactions and technical issues.

• Collaborating with other teams to provide excellent customer service.

• Improving own knowledge of customer support processes and procedures to increase efficiency and effectiveness.

• Providing solutions to problems in situations that are atypical based on existing precedents or procedures.

• Guiding and supporting junior team members; may assist in their formal orientation and training.

• Leveraging strong communication skills to exchange information effectively, employing tact and diplomacy in interactions with others.

Requirements

• Have over 1+ year of customer service experience in a technical contact center environment or through equivalent training.

• A college degree is preferred, but equivalent job experience will be considered.

• Have some experience in a technical customer support or customer service role a plus.

• Be able to troubleshoot technical issues and provide effective solutions.

• Have proven customer service skills with excellent written and verbal communication skills.

• Have exceptional organizational skills to efficiently manage multiple tasks and priorities.

• Have a basic understanding of networking, hardware, and software troubleshooting principles.

• Possess a positive attitude and ability to work well under pressure.

• Proficiency in a wide range of analytical and technical processes or procedures to carry out assigned tasks.

Learn more about the LexisNexis Risk team and how we work here

#LI-AR1

#LI-Remote

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. 

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy.