JOB PURPOSE

As a Machine Emergency Response Representative your primary responsibility will be to minimize machine downtime by enhancing parts availability and delivery processes. We are seeking a proactive individual with a strong sense of urgency to effectively resolve machine emergencies. In this role, you will be instrumental in ensuring that our operations run smoothly and that our customers remain satisfied.

MAIN RESPONSIBILITIES

• Lead the process of sourcing parts for machines that are down, particularly those with long lead times.
• Collaborate with suppliers and local vendors to find immediate local solutions or alternatives, including workshops, new machines, and refurbished parts.
• Partner with Product Support Sales Representatives (PSSRs), Product Specialists, Product Masters, and workshops to identify alternative solutions.
• Develop and maintain effective sourcing networks, including global and local warehouses, authorized local suppliers, and parts alternatives (assemblies).
• Provide access to technical information during machine emergencies to facilitate quick resolutions.
• Work closely with Customer Sales Support Representatives to ensure clear and consistent communication with customers during machine emergencies.
• Monitor the reasons behind parts shortages and collaborate with various departments to mitigate these issues.
• Assist in arranging the swift delivery of parts to the site during machine down situations.
• Actively engage in continuous improvement initiatives to enhance operational efficiency.
• Stay updated on industry trends, customer needs, product developments, and technical best practices.
• Build and maintain strong relationships with internal and external customers to ensure smooth operations and high satisfaction levels across the Sandvik network.
• Provide support to Customer Sales Support Representatives and Product Support Sales Representatives if needed during On-Call Machine Down Situations.

EXPERIENCE

• 2-5 years directly related industry experience
• System and Technical knowledge

EDUCATION

• High School Diploma
• Higher education in industry related degree (Preferred)

COMPETENCIES

Technical Competencies:

·         Machinery Operation Knowledge: Understanding the operation, maintenance, and protocols of various machinery used in mining and construction.

·         Mechanical Aptitude: Basic understanding of mechanical systems to support with issues during emergencies.

Soft Skills:

·         Communication Skills: Ability to communicate clearly and effectively with key stakeholders.

·         Decision-Making Ability: Skill in making quick and effective decisions in high-pressure situations.

·         Teamwork and Collaboration: Ability to work well within a team and coordinate with various stakeholders.

Behavioral Competencies:

·         Stress Management: Ability to remain calm and focused under pressure, especially in emergency response situations.

·         Attention to Detail: Meticulousness in following processes and procedures.
 

Continuous Improvement:

Training and Development: Commitment to ongoing training in emergency response techniques and machinery operation to stay current with industry best practices.

Benefits

Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental and disability insurance, and a 401(k)-retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.

How to apply For immediate consideration, please apply online at www.home.sandvik/career to the Machine Emergency Response Representative position, JO #R0077501

Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.