Company:

Description:

As Broker Support you will provide support to client facing Brokers in all aspects of administration and technical support through the accurate, efficient and timely production of all policy and related documentation, including sending closing documentation to appropriate parties. 

Additionally, this role will be responsible for reception duties by acting as the first point of contact for all correspondence coming into the office, answering phones and greeting clients.

 

We will count on you to:

• Act as a first point of contact for the local office, answering phones and greeting clients.

• Delivering accurate, efficient, and timely administration & Technical support – such as insurance placement documentation, invoicing, updating computer records and premium funding documentation

• Manage and prioritise own workload to meet individual SLA, KPI and Quality targets.

• Processing of complex transactions and resolution of escalated matters within SLA

• Maintain a basic understanding of the core aspects of relevant Insurance and related legislation

• Develop effective working relationships with our internal broker network

• Build and maintain strong working relationships with internal and external stakeholders

 What you need to have:

• 1-2 years administration experience desirable

• Clear and concise oral and written communication skills

• Strong attention to detail and accurate data entry skills

• Excellent organisation skills and ability to prioritise work and meet deadlines

• Proficient in Microsoft Office tools (or equivalent) - Outlook, Word and Excel

• Eagerness to learn

• Team player with a great sense of humour!

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Applications will only be considered from candidates who have the appropriate approval to work in New Zealand. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

About Marsh:

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.