Posted:
8/18/2024, 5:00:00 PM
Location(s):
Charlotte, North Carolina, United States ⋅ North Carolina, United States
Experience Level(s):
Mid Level
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Job Title
Store Manager: Charlotte NCJob Description
Framebridge is looking for a Store Manager to join our growing, fast-paced team!. Framebridge has re-imagined the framing experience to deliver beautiful, convenient, custom framing for a modern lifestyle. By eliminating the hassle and expense of traditional framing with our digitally-native, technology-driven platform, we have introduced the joy of telling and preserving stories and moments to a new generation. Customers order online in a few clicks, upload their art or mail it in using Framebridge prepaid packaging, and select from a curated selection of stylish frame choices. We custom frame and ship our product directly to the customer in a matter of days, ready to hang.
We are excited to be growing our brick and mortar retail spaces to better serve our existing customers and introduce Framebridge to new customers.
What You’ll Do:
Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
Recruit, interview, hire, onboard, and train great retail associates
Develop, execute, and continuously improve operational activities in our retail stores to ensure customer experience and financial goals are met
Works closely with manufacturing facility to ensure seamless omni channel operations
Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail associates
Demonstrate deep product knowledge and design advice to customers and train retail associates to do the same
Coordinate in-store events with the Framebridge marketing team
Answer questions and troubleshoot issues using sound judgment
Offer suggestions to innovate and improve our retail experience
Anything required to deliver our 100% happiness guarantee
Qualifications:
Experience managing in a customer service, retail, or hospitality role
Demonstrated leadership ability with a minimum of 3 years experience as a Store Manager in a customer-facing sales or hospitality setting
Excited about building, developing, and coaching a high-performing retail team
An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
Strong analytical and problem-solving skills with a track-record of delivering positive business results
Interest in design and excitement to work in a creative environment
Quick and eager learner of new tools, technology, products, and processes
Great time-management, organizational, and problem-solving skills
Adaptability and willingness to work flexible hours, including evenings and weekends
Extra Credit:
Degree in art, design, marketing or relevant fields
Some Perks:
We’re an incredibly hard-working and creative group. We’re passionate about our customers and their art.
Competitive pay
Health, vision, and dental insurance
Retirement savings plan
Paid parental leave for all parents
Free frames
Team building events
Benefits:
Employee discount
Paid time off
Experience Level:
3+ years
Weekly Day Range:
Monday to Friday
Weekend availability
Work Location: In person
Time Type
Full timeFramebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Website: https://framebridge.com/
Headquarter Location: Washington, District of Columbia, United States
Employee Count: 251-500
Year Founded: 2014
IPO Status: Private
Last Funding Type: Series C
Industries: E-Commerce ⋅ Home Decor ⋅ Internet ⋅ Retail