Job Posting Title:

Sales Coordinator, Disney Vacation Club

Req ID:

10101632

Job Description:

“Disney Vacation Club, a leader in vacation ownership, debuted in 1991 with a flexible, vacation points-based system rather than the traditional fixed-week timeshare model. Today, Disney Vacation Club has more than 250,000 member families, from all 50 states and approximately 100 countries, who have discovered the joys of membership.”

The Sales Coordinator for Disney Vacation Club (DVC) will support the global sales operation and ensure a magical sales experience for guests. You will collaborate with area leadership, Sales Associates, Vacation Club Guides, and other lines of business, using expertise in the DVC sales process to guarantee a flawless sales journey across various channels, including Disney Parks and Resorts and the Disney Cruise Line.

The Sales Coordinator will report to the Sales Support and Services Manager and sit in Lake Buena Vista, FL. This is a Full-Time role.

Responsibilities/You Will:

• Maintain daily operations sheet and implement same-day movement plans using the company’s deployment system

• Complete opening and closing checklists for Welcome Home Centers, supporting both backstage and onstage operations, including tours, group presentations, and model viewings

• Serve as the primary point of contact for Guest Service recovery

• Confirm eligibility and distribute tour incentives as needed

• Provide day-to-day support to Sales Associates, Vacation Club Guides, and Sales Leadership through phone-based inquiries

• Lead sales operations efforts through various projects, including technology, cruise offerings, training, or incentives

• Request and handle security access for Open House visitors

• Compile and correlate end-of-day Sales reports

• Relay operational concerns and propose process improvements to leadership

• Log and handle in-person interactions in Salesforce, ensuring updates to the sales lineup

• Adjust operations based on demand, following established procedures and standards

• Monitor equipment and systems, report concerns to relevant departments, and keep partners advised

• Submit maintenance requests using HotSOS

Basic Qualifications/You Have:

• 2+ years of professional experience, prefer experience as a Coordinator or Trainer

• Outstanding Guest service skills with strong organizational skills and high attention to detail

• Demonstrated computer proficiency within a Windows environment

• Experience communicating with multiple lines of business and levels of leadership

• Experience with high volume and fast-paced environment

• Experience making decisions, problem-solving, and giving feedback

• Ability to work effectively independently or within a team

• Ability to work both in a standing and sitting position throughout the day, and escort guests and members to DVC Showrooms

• Ability to lift 35 pounds

• Ability to be flexible with work schedule, including evenings, weekends, and holidays

Preferred Qualifications:

• Possess a valid State of Florida driver’s license

• Familiarity with Disney Vacation Club

• Experience with MeRlin (Salesforce)

• Disney System Knowledge

• Experience working in a sales or membership environment

Education:

• High School Diploma or equivalent

• Bachelor's Degree or equivalent experience preferred

Additional Information:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

Job Posting Segment:

Disney Vacation Club

Job Posting Primary Business:

Sales & Sales Ops

Primary Job Posting Category:

Employee Communications

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Lake Buena Vista, FL, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2024-09-19