The Support Experience Manager role is focused on monitoring and guiding Global Support resources to ensure excellent communication and problem solving skills for achieving customer satisfaction. The Support Experience Manager provides a consistent leadership presence and collaborates with the team across Global Customer Support & takes ownership of the agent experience from onboarding through training, communication and managing change across Global Customer Support. 

We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.

At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.