Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

This crucial role requires a highly motivated and detail-oriented individual with a passion for ensuring business continuity and proven collaboration skills. Required is deep technical understanding of how technical dependencies work. Team member will facilitate driving direction across P&C and play a role as a central point of contact for P&C’s resiliency-related questions. The job will engagements with multiple teams across USAA in which you will collaborate with and drive direction and execution.

As a dedicated IT Systems Analyst - Mid Level, you will provides liaising services between business and IT delivery functions for the purpose of enabling the on-boarding, enhancement and support of systems, applications and other technology solutions. Assesses evolving business requirements to include establishing, evaluating and validating technical requirements. Recommends alternatives and/or enhancements to existing technology solutions. Researches and helps resolve production issues and defects.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Facilitates the analysis and design of technology solutions supporting IT delivery functions to ensure business needs are met.
• Drives the gathering of technical requirements using interviews, requirements workshops, surveys, business process analysis, use cases scenarios, task inquiry and workflow analyses.
• Participates in analysis and verification of technical requirements for completeness, consistency, comprehensibility, feasibility and conformance to standards.
• Facilitates traceability of approved and base lined artifacts throughout the solution development life cycle to include specifications, design, development, testing, implementation and defect prioritization.
• Collaborates with quality assurance resources and subject matter experts to establish the testing approach including usability and performance needs.
• Assists quality assurance leads with the planning and review of test artifacts.
• Facilitates clarification and active participation in defect management activities to confirm requirements are being met.
• Manages change control activities for affected system artifacts.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 years of related experience such as continuous process improvement, project management, business/requirements and analysis, and/or technical analysis.
• Knowledge of multiple solution delivery life cycles.
• Knowledge of business productivity products, tools and applications.
• Understanding of system architecture and knowledge of solution development concepts.
• Knowledge of multiple solution delivery life cycles (Waterfall and Agile) as well as experience or knowledge of modeling techniques (e.g. UML) and use case development.

What sets you apart:

• Proven ability to manage multiple concurrent projects and make appropriate technical trade-offs.
• Proficiency in translating business requirements into technical specifications, integrating solutions into enterprise architecture, and facilitating service restoration.
• Strong desire to learn and develop expertise in application resiliency planning, implementation, and cloud-based disaster recovery and high-availability solutions.

Compensation range: The salary range for this position is: $77,120-$147,390.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.