Provides institutional expertise in laboratory operational needs including connectivity and interfacing of analyzers, middleware, and general computing needs. Evaluates and promotes new technologies with a focus on streamlining manual processes and increasing overall quality. Participates in the development and advanced implementation support of automated clinical processes. Provides at-the-elbow and other first-line end-user support for laboratory staff. Coordinates and champions lab IT requests.  

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Ensures regulatory requirements and standards are met and adequately documented. 
• Coordinates with OU Health IT staff to ensure laboratory needs are met. 
• Guides section managers, supervisors, and team members when reviewing, upgrading, and/or installing interfaced equipment. 
• Creates and monitors alerts to ensure instrument and middleware interfaces are operational. 
• Ensures data and reports are available for supervisors and medical directors. 
• Ensures LIS procedures are accurate, complete, up-to-date, and document-controlled. 
• Operates and calibrates, lab printers, and other miscellaneous laboratory equipment. 
• Assess, verify, and document the validation of laboratory interfaces. 
• Aids in assessing new testing platforms for interfacing and ongoing support requirements. 
• Partner with lab managers to create and utilize new KPIs. 
• Maintains inventory and logs of deployed devices, stocks mission-critical backup devices, documents maintenance as performed, and identifies devices reaching EOL. 
• Participates in laboratory Quality activities by providing data analytics services. 
• Act as liaison between lab staff and OU Health IT in managing collaborative projects.  
• Performs other duties as assigned.

Minimum Qualifications

Education: Bachelor's degree required

Experience: 5 years of experience in a clinical laboratory with evidence of responsibility for Laboratory Interface build and maintenance. Experience with web application preferred.

License/Certifications/Registration Requirements: Comp TIA A+, Comp TIA Network+ or SQL preferred

Knowledge/Skills/Abilities

• Demonstrated ability to compile and analyze data for operational monitoring which results in focus studies or process improvement.  
• Advanced problem-solving skills including the ability to lead and direct staff in an effective manner.  
• Ability to initiate dispute resolution effectively. 
• Demonstrated ability to develop collaborative relationships with key stakeholders. Strong influence skills and ability to motivate others. 
• Ability to maintain integrity and trust among leadership and staff.  
• Proven ability to collaborate with a variety of stakeholders to achieve a goal. 
• Demonstrated business acumen. Demonstrated business understanding and ability to balance people/ organizational decisions with business considerations. Experience using metrics to drive decisions and working with external vendors. 
• Must be a strategic thinker, self-motivated, and have excellent problem-solving and project management skills. 
• Proven ability to effectively manage multiple high-priority deliverables. 
• Excellent verbal and written communication and presentation skills. 
• Proficient with the use of Microsoft Office tools. 
• Experience with using charts and infographics to summarize data for decision-makers. 
• Successful deployment of web-based tools for data collection and summary. 
• Basic understanding of networking, databases, and development of custom software solutions highly desirable. 
• Experience working in a secure computing environment and advanced understanding of cybersecurity principles is highly desirable.