About the Role:

Grade Level (for internal use):

08

The Team: This role sits in our Americas People Services team, providing People Services support over 7 countries as well as global support for individuals around the world. Current team members are based out of Argentina, Canada, Malaysia, the Philippines, and the US.

The Impact:  The People Services Specialist provides first line support to our employees giving knowledgeable advice and support as well as performing accurate administration throughout the employee lifecycle. We are continually making changes and improvements to the people experience as we develop our Processes and Systems in line with our People First ethos.

What's in it for you?

• The opportunity to work in a forward-thinking Global People Services team with great opportunity to learn best practice and add value through process and technology improvements.
• Good opportunities for career development opportunities across the People Function.
• People First approach to Global Benefits and Time Off policies
• Work within an international environment

Responsibilities:

• Responding to all queries (‘tickets’) raised in Service Now (internal HR case management system) within the agreed Service Level Agreements (SLA)
• Transacting and approving data requests in Workday (HR system)
• Escalating/ Partnering on issues with the relevant Regional People Partner and other regional stakeholders
• Support HR operational activities and managing employee data and employee lifecycle events
• Maintaining regional standards and standardization in alignment with Global HR processes
• Adhering to the scheduled shift and break schedule patterns to ensure proper coverage
• Focusing on the overall People Experience, driving People Satisfaction by providing accurate and timely resolution
• Participating on process improvement initiatives and provides query support for change projects
• Building knowledge and understanding of HR policies, practices and procedures including employee benefits and assist in maintaining Quick Reference Guides (QRG’s) in our internal library
• Supporting Line Manager and/or People function with additional ad-hoc activities and projects as warranted by business needs in line with global People function strategy

What we're looking for?

• 2-5 years’ relevant experience in providing HR Shared Services support ideally within a global organization
• Knowledge of Country HR rules and processes within the Americas region, specifically Canada, would be an advantage
• Analytical and reporting capabilities (Microsoft Office Suite: Excel and PowerPoint)
• Strong background in customer service and delivery of SLA-driven metrics
• Experience navigating HR systems (preferably Workday and Service Now)
• Strong written and verbal communication skills
• Proven ability to apply discretion and maintain confidentiality
• Ability to multi-task and maintain attention to detail
• Time management and organizational skills
• Amenable to US Shift (night shift) and work from our offices: (Makati and Pasig for Philippines / Penang Office in Malaysia/ Hyderabad in India)

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

HUMRES203 - Entry Professional (EEO Job Group)