Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Responsible for safeguarding consumer funds by transacting in accordance with the Company’s fiduciary responsibility

Essential Functions

• Interfaces with escrow branches/customers as an escalation point of contact to resolve service calls/queries/problems.

• Assist escrow branches/customers in processing interest bearing accounts, wires, stop payments, cashier’s checks, and general inquiries

• Perform quality control review of customer requests to ensure that appropriate internal controls are in place

• Identify Opportunities and develop solutions for process improvement, risk mitigation and issue resolution.

• Communicate and train escrow banking processes as needed

Job Complexities & Impact

• Tasks are generally more complex in nature and usually involve evaluation, originality and judgment

• Errors may have business and financial impact, must be willing to assist internal and external customers.

Supervision Received or Extended

• No formal supervisory responsibility but is resource to less experienced team members

• Works under general supervision applying well established techniques, procedures or specific standards.

Knowledge and Skills/Technology Used

• Excellent analytical, verbal, and written communication skills

• Detail oriented

• Quality customer service skills

• Working knowledge of FAST and Trust32 is strongly recommended

• Working knowledge of Microsoft Office applications

• Energetic and self motivated

• Must be a team player and be able to work in a fast pace environment

Typical Education  

• High School Diploma or higher.

Typical Range of Experience  

• 3-5 years of directly related experience

The pay range for this role is $37,475.00 - $49,975.00

 

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.