Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : DevOps
Good to have skills : Shell Scripting, GitHub, Ansible on Microsoft Azure
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of system performance and stability. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Collaborate with cross-functional teams to troubleshoot and resolve technical issues. - Provide support to end-users and address their queries and concerns. - Monitor and maintain the performance and stability of critical business systems. - Identify and analyze system issues, and implement appropriate solutions. - Document and maintain technical documentation, including troubleshooting guides and knowledge base articles. - Continuously improve application support processes and procedures. - Stay updated with the latest industry trends and technologies to enhance system performance and efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in DevOps. - Good To Have Skills: Experience with GitHub, Shell Scripting, Ansible on Microsoft Azure. - Strong understanding of software development lifecycle and DevOps principles. - Experience with CI/CD pipelines and automation tools like Jenkins or GitLab. - Knowledge of containerization technologies such as Docker and Kubernetes. - Familiarity with cloud platforms like AWS or Azure. - Solid understanding of Linux/Unix systems and command-line tools. - Experience with monitoring and logging tools such as ELK Stack or Prometheus. - Excellent problem-solving and troubleshooting skills. Additional Information: - The candidate should have a minimum of 3 years of experience in DevOps. - This position is based at our Hyderabad office. - A 15 years full-time education is required.

15 years full time education

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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