The Associate Technical Support Engineer is responsible for delivering customer support and technical expertise for a range of products and services.
This role involves following detailed instructions and standardized procedures to troubleshoot and resolve issues, ensuring customer satisfaction.
The position exercises judgment when following instructions to complete assigned tasks and resolve minimal-complexity issues, while collaborating with internal teams.
Training and certifications, such as the Red Hat Certified System Administrator (RHCSA), will be provided to further develop technical knowledge and capabilities.

Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.
 

• Respond to customer inquiries within the designated service-level agreements.
• Follow standardized troubleshooting procedures to investigate and resolve technical issues.
• Provide excellent customer service by delivering timely updates and ensuring customer satisfaction.
• Collaborate with team members to implement solutions and escalate complex issues when needed.
• Contribute to knowledge-sharing efforts by documenting solutions in the organization's knowledge base.
• Participate in training and development programs, including preparation for industry certifications.

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.