Job Family:

Business Operations

Travel Required:

Up to 10%

Clearance Required:

None

What You Will Do:

• Manage daily client tasks and issues.

• Ensure Account Managers follow established daily routines and operating procedures

• Identify, evaluate, and report client issue troubleshooting and resolution.

• Daily Client communications.

• Provide appropriate written and oral reporting.

• Supporting the implementation responsibilities including Client checklists, workflows, and communication.

• Evaluate and assist in monthly software releases and release notes process for all current Payment Automation Solutions clients.

• Ensure issues are reported through the PA Support tool.

• Meeting Turn Around Time (TAT) using technology and production staff.

• Ensuring Quality metrics are consistently met. 

• Implementation responsibilities including Client checklists, workflows, and communication.

• Any and all other tasks as assigned.

What You Will Need:

• Requires a bachelor's degree and 10 years of prior relevant experience. (Relevant experience may be substituted for formal education or advanced degree.)

• Relevant experience coming from healthcare, banking and/or revenue cycle operations.

What Would Be Nice To Have:

• 3 + years’ experience in payment automation/healthcare solutions

• 3+ years’ experience in a client support facing role

• Demonstrate experience with client practice management systems.

• Proactive client leader that works well with vendors, clients, and team members.

• A leader who can manage teams remotely to deliver quality solutions within TAT.

The annual salary range for this position is $65,400.00-$98,200.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.