At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

Polaris Industries Inc. is seeking a 3+ years experienced Support Analyst within the Application Support team of the Polaris IS organization. The Supply Chain Systems team provides support for all current global business applications used by Suppliers and Internal teams. They manage the day-to-day availability of the applications and assist end users (both internal and external), respond to system alerts, and resolve incidents.  The candidate must have data analysis skills to prepare reports for internal teams on a day-to-day basis. The candidate must have strong communication, problem-solving, customer service, and technical skills, great teamwork skills, and sound character and interpersonal skills.  The ideal candidate should be technically astute, well organized, proactive, and willing and capable of discussing issues with business and technical users at all levels. They also need to possess good multitasking skills and be process-oriented.

 As a Supply Chain Systems Support Analyst with Polaris, your job will be to offer outstanding customer support for all current global business applications used by Suppliers. Our suppliers are located in the Americas, Europe, and Asia Regions, so candidates can be prepared to work in both Indian work hours (09:00 - 18:00 IST) and also need to be comfortable working non-traditional hours to overlap with US time zones (12:30 - 21:30 IST). This is a unique opportunity for you to take part in Polaris' next step as we continue to build up our technology services in Bangalore.  In this position, you will gain a deep understanding of both the applications you support and the technologies used to bring our applications to life. You will handle complex tickets and emails, quality respond to customer problems in a concise and timely manner, and find appropriate solutions. Your responsibilities will include reviewing outstanding issues and completing appropriate hand-offs while ensuring excellent communication and service quality.

• Ensure effective utilization of Polaris systems by global Suppliers and Internal users
• Manage Supplier / Internal team’s expectations regarding estimated response times for issue resolution
• Gather the required information necessary to handle Supplier Portal, Procure-To-Pay Applications, Quality Management Systems Applications, and other technical inquiries
• Handle Service Now tickets and emails, quality respond to supplier inquiries on time
• 100 % adherence to Supply Chain Systems SLA’s and Metrics
• Own the supplier / internal team issues from the initial stage until resolution, communicating with suppliers regularly regarding issue status and providing support wherever required
• Partner with SCS development team members on various strategic projects when needed
• Smooth Supplier onboarding process (Supplier Setup, Testing, Systems Support)
• Understand the requirements of the supplier’s expectations to provide quality responses/solutions to their inquiries
• Provide effective training to suppliers on required areas/applications
• Creation of a knowledge article and SOP documentation for all potential processes, and Knowledge sharing within the team
• Team up with the product development team / Support team members to properly manage customer inquiries and escalate when appropriate
• Create and maintain the supplier setups to ensure the proper flow of all data transactions into the systems
• Maintaining and troubleshooting the errors in all applications related to both Internal teams and global suppliers for the ease of system users 
• Analysis of tickets to identify training opportunities and systems improvements to enhance the overall customer experience
• Identify the process change improvements regularly on supplier applications and work with the product team to implement
• Post Go-Live support for any new applications/systems launches for the global suppliers
• Audit the existing process every quarter and update the changes to internal teams for system improvements
• Responsible for providing data-driven analysis that will help support strategic decision-making
• Ensure to complete the required training on various SCS processes to understand the basics functionality
• Learn the fundamentals of the supported business areas
• Perform other duties as assigned that support the overall objective of the position; Translate business issues into technology requirements

Minimum Qualifications:

• Bachelor’s degree in Computer Applications and Systems or equivalent work experience in a related field to Global Supplier Systems Management
• 3+ years' experience in handling Supply Chain Systems for OEMs or Tier 1
• Excellent communication skills (verbal and written) in English
• Experience in handling the ServiceNow Ticketing tool
• Knowledge of Supply Chain Systems related to the Procure to Pay process, Quality Management Systems, and other Engineering Systems.
• Knowledge on Global Supplier’s Quality Management Systems
• Knowledge on EDI specifications, EDI file Types, and EDI data transaction flow between systems
• Knowledge on Data Integration between multiple applications
• Experience in supporting applications on the QMS Applications / SRM Applications
• Experience in handling data/file process flow between the supplier’s applications and the internal ERP
• Proven complex problem-solving / management skills and a strong eye for detail
• Excellent interpersonal relationship/teamwork skills 
• Able to work efficiently and effectively with frequently changing priorities
• Experience working within an on-shore / off-shore support environment
• Ability to build strong relationships in a multi-cultural environment across all levels within IT
• Logical, able to think outside the box
• Proactive individual showing eagerness to learn and a strong sense of ownership

Preferred Qualifications:

• Experience with packaged software and other applications (Open Text / EDI / Reliance / Jaggaer), Experience with Sourcing, Supply Chain Management / Systems in OEMs or Tier-1 companies.
• Exhibit leadership behavior that supports the business and department goals through creative thinking and strong problem-solving management
• Previous experience in handling Supply Chain Systems applications support area
• Strong knowledge of Supply Chain Systems Management to understand the supplier’s expectations and system improvements.
• Experience in using the Service Now Ticketing Tool or other similar issue tracking systems

We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE. Apply today!

About Polaris India

As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe.

Polaris India Private Limited is one of the Polaris group subsidiary companies incorporated on 18th Feb 2011. We launched our flagship products including All-Terrain Vehicles (ATVs), Polaris RANGER: RZR® side - by - side and Snowmobiles in India in August 2011. Through our selected product range, we are creating a whole new culture of Off-Road adventure in India. Polaris India has a strong network of 10 dealerships and state of the art Polaris Experience Zones (Off-Road Tracks) to take the off-road riding culture way ahead. We are committed to creating a dynamic work environment where talent thrives, and bold ideas come to life. Join Polaris India, where passion meets innovation! We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. www.polaris.com

How We Hire

Polaris India Private Limited is committed to a policy of equal employment opportunity and does not discriminate in the terms, conditions, or privileges of employment on account of race, age, color, sex, national origin, physical or mental disability, or religion or otherwise as may be prohibited by law.