Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

We are looking for an experienced FIELD SERVICE ENGINEER to join our dynamic team. You will Provide customer support through the performance of on-site installation, and overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

You will report to the Territory Service Manager, Anden Region.

Location: Bogota or Cali (Remote)

Your Responsibilities:

·       Configuration, commissioning, maintenance, diagnostics, and troubleshooting of Rockwell Automation software and hardware products.

·       Provide technical support to customers during planned or emergency engineering services. 

·       Resolve technical issues related to Rockwell Automation products.

·       Checks out and approves operational quality of system equipment.

·       Instructs customers in the operation and maintenance of the system.

·       Serves as company liaison with customer on administrative and technical matters for assigned projects.

·       Continuous learning in Rockwell Automation products and technologies.

·       Preparation of technical reports on what has been done during the services

·       Execution of administrative tasks such as expense and time reports (Weekly)

·       Participate in the training processes provided by our organization.

The Essentials - You Will Have:

·       Bachelor´s Degree in Engineering or related field.

·       5 years' engineering and/or field/ services experience.

·       Technical knowledge of Control / Network / Power (Ideal).

·       Experience with Rockwell Automation Products.   PLC Programming

·       Experience in the industrial automation field.

·       Customer service experience.

·       Intermediate English level.

·       Flexibility to travel up to 70% of the time is required and can include both domestic and international trips.

The Preferred - You Might Also Have:

Knowledge in Other Rockwell Automation product families:

·       Rslogix 5, 500, 5000.

·       Studio 5000 (CompactLogix, ControlLogix)

·       Factory Talk View Studio (ME,SE).

·       Factory Talk Historian, FactoryTalk AssetCentre, PlantPAx.

·       Ethernet/IP, Stratix Switches

·       Multiple networks including (ControlNet, Ethernet, DeviceNet, Modbus or DH+).

·       Servo /Motion Control

·       Low Voltage PowerFlex drives, products and applications.

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development... and other local benefits!

We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of our organization.

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