Where you’ll work:  Guatemala City, Guatemala 

Customer Care and Success at GoTo 

We believe in making IT easy. By delivering solutions that make it easy to securely connect, collaborate and be flexible above all else, we empower everyone to live their best life, at work and beyond. We try to live by a basic mantra: simplify to automate, automate to simplify. This is where you help us achieve our mission.

Your Day to Day  

As a Project Manager Coordinator, you would be working on: 

• Lead and manage the end-to-end implementation of projects, including onboarding new customers, deploying add-ons, and overseeing advanced configurations and telephony migrations.
• Coordinate and facilitate effective communication among internal teams and external stakeholders to ensure timely and accurate project delivery.
• Organize and deliver product training sessions and system refreshers for enterprise customers and their teams.
• Perform ongoing risk analysis, manage change requests, and maintain project plans and timelines, ensuring alignment with client needs and company interests.
• Continuously contribute to process improvement and document all project activities, including providing status reports and supporting Senior Project Managers with complex deployments.

What We’re Looking For 
As a Technical Support Specialist Tier 1, your background will look like: 

• Proven experience leading and managing end-to-end project implementations, with a strong focus on customer onboarding, add-on deployments, advanced technical setups, and telephony migrations.
• Excellent communication and coordination skills, with the ability to engage effectively with both internal teams and external stakeholders to ensure successful and timely project delivery.
• Ability to organize and deliver engaging training sessions and system refreshers for enterprise customers and their teams.
• Strong project management skills, including risk analysis, change management, and maintaining detailed project plans and timelines that align with both client needs and company objectives.
• A proactive, process-oriented mindset, with a commitment to continuous improvement, thorough documentation, and the ability to support senior project managers on complex tasks.

What We Offer

At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:

• Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs

• Paid holidays, volunteer time off, and quarterly self-care days and no meeting days

• Tuition and reading reimbursement programs to support your continuous learning and professional growth

• Thrive Global Wellness Program, Confidential Employee Assistance Program (EAP)

• Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.

At GoTo, diversity and inclusion are key to creating a thriving and dynamic work environment. Our team of GoGetters is driven to learn, explore, connect, and collaborate, valuing the unique perspectives that everyone brings to the table. We take pride in providing our employees with comprehensive benefits, wellness programs, recognition, and opportunities for learning and development worldwide. Our commitment to creating an inclusive space for everyone, regardless of gender, identity, or background, ensures that all team members can contribute to our success and thrive personally and professionally. Learn more.