About Us

Since 1833, Svitzer has been at the forefront of maritime safety and service. As a leader in towage operations, we pride ourselves on our skilled teams and modern fleet that serve the vital ports and terminals of Australia and Papua New Guinea. At Svitzer, we prioritise safety and community, and we invite you to be a part of our mission to keep global trade moving smoothly.

We are currently seeking a talented and experienced Operations Centre Supervisor to join our Fremantle Office on a permanent full-time basis, Monday to Friday. In this role, you will lead a 24/7 rostered team responsible for coordinating tug schedules and crew allocations across multiple ports in WA, SA, and NT, while also managing a small team of office administrative staff.

What You Can Look Forward To

You’ll play a key role in shaping our operations while leading a crucial team within a respected maritime company. Along with making a meaningful impact, you can enjoy daily catered lunches, a supportive and engaged local office, discounted health insurance, a bonus incentive scheme, flexible work arrangements, and a range of additional benefits.

What You Will Do

Reporting to the local General Manager, your key responsibilities in this position will include:

• Lead and motivate rostered team members to strive for high standards, promoting a culture of teamwork, and drive to meet business objectives.

• Oversee recruitment, onboarding, performance management, training and career development for team members.

• Manage the team roster and ensure shift coverage, coordinating relief as needed to maintain seamless operations.

• Provide leadership and guidance to the Operations and Office Assistants, ensuring efficient document management and office coordination.

• Review monthly credit note reports and collaborate with the Finance team on reporting and commentary.

• Support the preparation of tender responses for port licences, commercial tenders, and ad-hoc business opportunities.

• Monitor market conditions, identifying competitive threats and new business opportunities for local and regional operations.

• Drive continuous improvement initiatives, optimising operational processes and systems to enhance efficiency and performance.

• Assist in the review and optimisation of vessel schedules, ensuring compliance with both operational and customer requirements.

• Step in to provide relief support in the Operations Centre as needed to maintain operational continuity.

What You Will Need To Succeed

To thrive this position, you should demonstrate:

• Experience leading a team in resource or personnel scheduling within industries such as maritime, rail, or aviation is highly transferable.

• A customer-focused approach with strong leadership skills to coach, motivate, and enhance team performance.

• Strong analytical and conflict resolution skills, capable of solving complex problems with positive outcomes.

• Excellent organisational skills, with the ability to manage multiple priorities and meet deadlines in a high-pressure environment.

• Exceptional interpersonal and communication skills, able to engage with a diverse range of stakeholders.

• High attention to detail and accuracy, coupled with discretion when handling confidential information.

• An understanding of how to interpret enterprise agreements and operational protocols to ensure compliance.

• Ability to quickly get up to speed with computer-based systems and processes.

• Resilience and adaptability, able to manage routine tasks while staying calm and responsive during high-pressure situations or emergencies.

Building a Diverse Workplace

In Svitzer we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Don’t meet every single requirement? Studies have shown that members from some under-represented groups are less likely to apply for jobs if they don’t meet every single qualification. At Svitzer we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles, and we are excited about hearing from you!

How to Apply

To apply for this role, please click on the 'Apply Now' button and create a Candidate Home to manage your applications.