Job Summary:

The Director of client Infrastructure Delivery is responsible for leading the design, implementation, and operational management of enterprise-grade infrastructure solutions for Fortna’s clients. This strategic role combines technical leadership, delivery excellence, and client engagement, ensuring high-value outcomes across multiple industries and environments.

You will oversee large-scale programs involving data center server rooms builds, network and network connectivity, and end-to-end infrastructure deployment from client solutioning perspective, while serving as a trusted advisor to clients, building lasting relationships and ensuring satisfaction throughout the delivery lifecycle.

Key Responsibilities:

Client Engagement & Relationship Management

• Focus on the client infrastructure delivery, act as a single point of contact from client engagement perspective.
• Act as a strategic partner to enterprise clients, translating business needs into scalable infrastructure solutions.
• Serve as the executive delivery lead for key client accounts, ensuring client satisfaction and retention.
• Participate in client roadmap planning, QBRs (Quarterly Business Reviews), and governance meetings.

Infrastructure Delivery Leadership

• Oversee the end-to-end delivery of infrastructure solutions: cloud migration, data center builds, network modernization, endpoint solutions, etc.
• Drive delivery of Fortna’s solution across diverse client environments.
• Ensure successful project execution aligned with scope, timeline, budget, and quality standards.
• Manage vendor and partner relationships for hardware, software, and cloud services (e.g.,Redhat, Nutanix,  AWS, Azure, Dell, VMware, Cisco).
• Ensure adherence to SLAs, KPIs, and compliance standards (e.g., SOC 2, HIPAA, ISO 27001).

Team Leadership & Coordination

• Lead and mentor cross-functional technical teams, including infrastructure architects, engineers, and project managers.
• Collaborate with sales, solution architects, and account managers to support pre-sales and solution design.
• Develop the best internal practices and reusable delivery frameworks.

Required Qualifications:

• Bachelor’s degree in computer science, Engineering, or related field preferred).
• 15+ years of IT infrastructure experience, with 10+ years in client-facing delivery leadership and solutioning.
• Deep expertise in enterprise infrastructure: cloud, networking, virtualization, storage, and security, Openshift and Nutanix.
• Proven experience leading complex infrastructure projects across multiple clients or industries.
• Strong executive communication skills and experience interfacing with executive leadership client stakeholders.
• Background in IT consulting, managed services, or professional services preferred.

Key Competencies:

• Executive presence and client empathy.
• Strong delivery and program management (PMP or Agile preferred).
• Technical credibility and solution design insight.
• Ability to balance multiple high-stakes client engagements.
• Client satisfaction and infrastructure delivery.
• Infrastructure service availability and performance SLAs.
• Team engagement and retention.

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.

It is the policy of FORTNA and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law. In addition, FORTNA will provide reasonable accommodations for qualified individuals with disabilities.