Join our team and get access to some of the hottest events of the year! Work alongside other rock stars as we create an unforgettable experience for our guests! When joining our team, you will also gain access to DAY ONE medical, dental, vision benefits alongside a slew of voluntary benefits such as disability, accident, pre-paid legal, critical illness, company matched 401k and so much more. Did I mention FREE DOWNTOWN PARKING and FREE EMPLOYEE MEALS each shift? Vacation, Sick, Holiday, Personal Days too! Let’s not forget our completely awesome employee events each year! 

*Some benefits may only be available in a full-time status, but lots of perks for part-time team members too!

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for an Exhibitor Services Specialist at the Greater Columbus Convention Center. The Exhibitor Services Specialist is responsible for coordinating delivery of client utility services to facility users during events in the facilities.  Performs accounts receivable work.

MAJOR RESPONSIBILITIES:

• Receive, sort, and route incoming utility requests including Electric, Internet, Phone, Plumbing, Rigging and Cleaning.
• Receive and respond to customer inquiries and issues. 
• Collect fees and payment of services.  Issue receipts for deposit.  Assure accuracy of all computations, reports & postings concerning charges discounts, materials and labor.
• Coordinate advance orders and on-site changes from customers to Engineering. Assuring that service set-ups by tradesmen are in accordance with customer order requirements.
• Staff Exhibitors Services Desk during events. 
• Resolve normal field problems. 
• Collect past due or unpaid fees from on-site customers.
• Finalize customer utility requirements as assigned and prepare event summary reports.

• Assist in analyzing collected data and prepare recommendations for charge rates, policies, procedures, services and communication materials for Exhibitor Services.
• Operate in the Guest Services zones, meeting and greeting guests, offering answers to their queries.
• Operate in the Service Centers, guiding visitors to their desired destination within and outside of the facility. Completing a range of tasks including retail transactions, scooter rentals, copying and printing services.
• Assist with coverage for the Administrative Front Desk as needed.
• All other duties and responsibilities as assigned.
• Must have the ability to interact with guests in a friendly, courteous and polite manner. This will include initiating contact with guests within 10 feet – i.e. smiling, saying “Good Day” or offering assistance when needed.
• Must feel comfortable when around large groups or speaking to a guest, as needed
• Understands the importance of providing customer service and in understanding of “The Magic is in the Details”

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

One to three years customer service experience preferred.  Familiar with basic accounting and excel.

Skills/Aptitudes

Excellent general office skills.  Computer literate at an intermediate level.  Ability to understand and follow through with oral and written instructions.  Ability to undertake and complete multiple tasks.  Must possess demonstrated problem-solving and communication skills and have excellent organizational, planning and interpersonal skills.  This position requires the ability to interact with all types of people. Must be able to get along with co-workers, customers, vendors, and visitors to the facility.  This position requires the ability to respond politely to all individuals and work well as a team player.

Working Conditions

Extended periods of walking and some bending and stooping.  Occasional exposure to hazardous conditions or inclement weather.  Irregular hours are expected, including evenings, weekends and holidays.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions: 

Indoor and outdoor environment with exposure to loud noise, heat, and cold.

Be part of our vibrant team, and together, we'll create experiences that shine in the memories of our guests. If you're ready to take center stage, apply now and embark on an exciting journey with us!

To Apply: 

Apply at- www.columbusconventions.com/employment

ASM‐Greater Columbus Convention Center 

400 N. High Street 

Columbus, Ohio 43215 

Applicants that need reasonable accommodations to complete the application process may contact 614.827.2608

ASM Global is an equal opportunity employer. It is the policy of ASM Global to prohibit discrimination and harassment of any type and to afford equal employment opportunities to Team Members and applicants, without regard to race, color, religion, sex, national origin, ancestry, age, disability, genetic information, gender identity, gender expression, veteran status, pregnancy, parental status, sexual orientation, military status, protected veteran status, or any other protected class. ASM Global will take action to employ, advance in employment and treat qualified Veterans and disabled Veterans without discrimination in all employment practices.