Job Description:

This job is responsible for executing on client service activities by answering general inquiries, performing account maintenance, assisting with online access and website navigation, and executing and confirming trade orders initiated by self-directed clients. Key responsibilities include uncovering additional client needs, deepening existing relationships, and referring clients to partner businesses. In a call center setting, Senior Investment Specialists provide the highest caliber of service to Merrill Edge clients through general inquiries, account maintenance, online access, website navigation and execution/confirmation of trade orders initiated by self-directed clients. Senior Investment Specialists also uncover additional client needs, deepen existing relationships and refer clients to partner businesses Associates provide limited research and counseling services on limited products but do not develop client relationships. May follow up on client contacts to close the sale of investment products. Licensing requirements are as follows: Series 7 & 66 (or 63 & 65 equivalent). 

Trade Elevation Senior Investment Specialists deliver phone based support to internal and external clients. The team is leveraged to manage frontline risk through answering inquiries regarding buying power, margin, investment products, trading, market mechanics and corporate action inquiries. The team also supports entering higher risk or uncommon trades which require greater expertise. Team members develop an expert understanding of internal policies, procedures and processes to leverage in their role of providing frontline risk mitigation.  The role broadens as experience and expertise is gained. Opportunities include margin operations, trading pre-approvals, corporate actions administration, option risk mitigation among other risk management tasks and projects.

Additional Details:

• Consider this role if you are someone who brings a positive attitude to work, likes to solve problems, makes few mistakes, and hangs your hat on ownership.  You are flexible and productive in your current role.
• You have enough knowledge and experience to discuss the use of margin, equity and option trading, and related trading violations with clients.
• You are comfortable with the Merrill Edge platform/website and client order entry procedure and understand the products and services provided by our firm.
• You can expect to develop expertise in trading, markets, options and margin as a member of our Trade Elevation
• You are a self-starter who can works independently, collaborates with other and is a very good communicator.

Responsibilities:

• Performs account maintenance, addresses online access requests, and prioritizes increasing overall client engagement and satisfaction through timely resolution and assistance with client inquiries
• Assists with product fulfillment and supervision requirements including maintenance for missed review and Not In Good Order (NIGO), funding, terminations, and withdrawals requests
• Engages in relationship building opportunities and partners with appropriate business counterparts when opportunities are identified

Required Qualifications

• Series 7 and 66

Desired Qualifications:

• Good Communications Skills
• Knowledge of Investment Products and Markets
• Retail Investment/Trading Experience
• Contact Center Experience

Skills:

• Account Management
• Attention to Detail
• Critical Thinking
• Customer and Client Focus
• Oral Communications
• Active Listening
• Decision Making
• Emotional Intelligence
• Result Orientation
• Trading
• Client Experience Branding
• Client Solutions Advisory
• Prioritization
• Referral Identification
• Written Communications

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY (MD5031), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140), US - RI - Lincoln - 670 George Washington Hwy (RI1541)

Pay and benefits information

Pay range

$33.65 - $43.27 hourly pay, offers to be determined based on experience, education and skill set.

Predictable pay

This role is compensated with a base salary and is not incentive eligible.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.