Posted:
2/24/2026, 3:48:24 PM
Location(s):
Metro Manila, Philippines ⋅ Quezon City, Metro Manila, Philippines
Experience Level(s):
Junior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Work Schedule
Second Shift (Afternoons)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
Join Unity Lab Services as a Team Leader managing operations at customer facilities. You'll guide a team of 5-15 specialists delivering essential laboratory support services including inventory management, chemical handling, media preparation, glassware operations, and lab materials management. This leadership role involves supervising daily operations, developing team members, enhancing processes, and ensuring consistent service delivery.
In this role, you'll collaborate with customers and internal stakeholders to meet service level agreements, track metrics, and identify growth opportunities. You'll implement standard operating procedures, conduct audits, manage compliance requirements, and exemplify our company's core values of Integrity, Intensity, Innovation and Involvement. This position offers the opportunity to contribute to scientific research while developing your leadership capabilities within our organization.
Major Areas of Responsibility:
Responsible for the success of the daily operations of the Non-contact invoicing team
Communicate cross-functionally as required with Finance, Logistics, Warehouse, Technical Service, Regulatory, Legal, Sales, Marketing, and Quality Systems
Ensure that the Key Performance Metrics for Customer Services are met.
Support key Customer Care strategies to drive customer loyalty & resulting CAS score
Support Sales to enhance the customer experience by providing appropriate guidance
Handle and address issues that arise at any level within the organization
Participate in key projects to support local/corporate initiatives
Identify key improvement opportunities - e.g. system enhancements, processes, tools
Apply your understanding of the system to offer relevant guidance on transactional capability
Oversee the management of customer-related data within ERP systems
Train and develop team members in processes/systems
Implement and maintain a proper quality check process for Non-contract invoicing processes
Coordinate process improvement projects for the Non-contract invoicing processes at EMEA level to enhance efficiency and drive productivity
Be a key actor in reporting and operations measuring method development.
Required Education/Experience:
1+ years of relevant customer service experience, preferably in a technical environment
1+ years of People management experience
Equivalent experience is acceptable in lieu of a Bachelor's or Master's Degree.
Demonstrates deep understanding of Client Service environment and proven knowledge of dealing with internal and external customers in a matrix organization environment
Fluency in the English Language, both written and verbal.
Experience with ERP systems
Advanced Microsoft Office user (Outlook, Excel)
Strong focus on operational efficiency and a commitment to achieving measurable outcomes
Strong written and verbal communication skills
Strong focus on process improvement and effective problem-solving abilities.
Able to mentor, coach, and train other team members
Capable of making decisions within the scope of their responsibility
Seeking individuals who are self-motivated, enthusiastic, display a positive attitude, and thrive in collaborative environments
At Thermo Fisher Scientific, each one of our 100,000 outstanding individuals has an exceptional story to share. Join us and contribute to our remarkable mission—empowering our customers to enhance the health, cleanliness, and safety of the world.
Website: https://www.thermofisher.com/
Headquarter Location: Waltham, Massachusetts, United States
Employee Count: 10001+
Year Founded: 2006
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Bioinformatics ⋅ Biotechnology ⋅ Cloud Data Services ⋅ Consulting ⋅ Health Care ⋅ Life Science ⋅ Management Information Systems ⋅ Office Supplies ⋅ Precision Medicine