Project Role : Service Management Practitioner
Project Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.
Must have skills : Incident Management
Good to have skills : Service Integration and Management (SIAM)
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Service Management Practitioner, you will support the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be based in our Coimbatore office and should have a minimum of 5 years of experience in Incident Management. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate projects through contract management and shared service coordination. - Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. - Manage and oversee the delivery of programs, projects, or managed services. - Ensure adherence to project timelines and deliverables. Professional & Technical Skills: - Must To Have Skills: Proficiency in Incident Management. - Good To Have Skills: Experience with Service Integration and Management (SIAM). - Strong understanding of incident management processes and best practices. - Experience in incident resolution and escalation management. - Knowledge of ITIL framework and IT service management principles. - Excellent communication and interpersonal skills. - Ability to analyze and solve complex problems. - Strong organizational and time management skills. Additional Information: - The candidate should have a minimum of 5 years of experience in Incident Management. - This position is based at our Coimbatore office. - A 15 years full-time education is required.

15 years full time education

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