Posted:
4/16/2025, 12:24:13 AM
Location(s):
Metro Manila, Philippines ⋅ Quezon City, Metro Manila, Philippines
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: Know Your Customer Associate
WORK SETUP: Return to Office
Overall Purpose:
Follows established policies, procedures, and methods by doing research. Performs client related tasks in various systems, as required. Analyzes information and formulate conclusions.
Follows directions in accordance with the statement of work and service level agreement with client(s)
Responsibilities:
• Reviews, communicates, and executes client provided policies and guidelines in accordance with the established SLA and KPI Metrics
• Identifies improvement opportunities in process and provides recommendations.
• Escalates in timely manner to his/her lead any issue or challenges that may affect the delivery of the work to be done.
• Gathers information on alerts for client tool/s.
• Reviews Name Screening hits against master data, Sanction and Adverse Media lists and escalating any possible or positive hits to L2.
• Identifies false positives for Name Screening hits against master data, Sanction and Adverse Media lists.
• Builds KYC/KYB pack including review of ID's, Proof of Address documents, Memo, and Arts etc.
• Approves low risk KYC/KYB applications.
OTHERS:
Project Shift Schedule: Rotation shift
Project Rest Day: Rotation Off
Project/Team Location: Quezon City, Gateway Tower 2
SKILL AND QUALIFICATIONS:
• College degree holder
• Must have at least 1 year of experience in Know-Your-Customer (KYC)
• Open to KYC experience under Banking
#LI-PH
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Headquarter Location: Dublin, Dublin, Ireland
Employee Count: 10001+
Year Founded: 1989
IPO Status: Public
Last Funding Type: Grant
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