Job Overview
The Business Analyst I will support business processes and workflow by identifying any associated issues and
risks. The BA I will monitor performance and results while providing relevant analysis. The Business Analyst I will
manage the database. This individual will perform data and application maintenance updates and have
ownership of processes and individual tasks and responsibilities.
Responsibilities & Duties
 Communicates with internal and external customers
 Acts as POC for customer escalations
 Assesses, and escalates data and program specific issues to appropriate level of management
 Identifies internal and external best practices that enable improvement of the standard end-to-end
process
 Participates in the preparation of the training materials and delivery of agent trainings
 Generates and analyzes various levels of client reporting
 Consistently meets or exceeds key performance standards and quality objectives
 Reporting actual or suspected security and/or policy violations/breaches to an appropriate authority
 Other Ad-hoc duties

Qualifications
 1+ year of experience in Supply chain or business analyst type of role
 Attention to detail and accuracy
 Good analytical and problem-solving skills
 Advanced English in written and spoken form (B2+)
 Strong written, verbal and interpersonal communication skills
 Experience in relationship management with customers/vendors
 Well versed in preparing documentation and using Microsoft Office Suite programs

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

 Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.