Posted:
8/15/2024, 5:00:00 PM
Location(s):
Antwerp, Belgium ⋅ Mechelen, Antwerp, Belgium
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
IT & Security
Workplace Type:
Remote
Johnson Controls Security Products is a unified group of world-leading access control, video and intrusion brands. Operating in more than 40 offices with over 2000 employees, these brands- Bentel, DSC, Sur-Gard, Visonic, Qolsys and C24 have more combined years of experience in the security industry than any other group in the world.
Johnson Controls Security Products is responsible for five intrusion brands within EMEA/APAC, Bentel, DSC, Sur-Gard, Visonic, Qolsys and C24 all leading manufacturer of security sensors and wireless security systems. As one of EMEA/APAC’s largest suppliers of wireless system, Bentel, DSC, Sur-Gard, Visonic, Qolsys and C24 designs systems to be installed by professional installation engineers in to residential and light commercial applications. Using the latest wireless technologies, these systems are able to take away the time-consuming work and cost related to cabling whilst ensure robust operation and quality performance that you would normally associate with any security related product.
The Technical Support Technician will be responsible for will conduct the telephone support of the Bentel, DSC, Sur-Gard, Visonic, Qolsys and C24 range of products. The position will assist with training (in house and externally), product evaluation, occasional site visits and any other activity that can help support our customers and internal teams. You can be located remote or local to a JCI Office and report to our Intrusion Technical Support Manager, EMEA. As a member of this team, you will work within a dynamic environment that provides a platform for you to have immediate impact.
How you will do it
As Technical Support Engineer, you will be responsible for responding to up to 30-40 customer calls daily in a professional and efficient manner, dealing with and resolving issues within SLA times, providing support for the Johnson Control Security Products intrusion product range, working on both application software and hardware products: providing feedback to customer, colleagues and managers and evaluation of products. As a key player of the EMEA/APAC Technical Support Team, you will work within a dynamic environment that provides a platform for you to have considerable impact on JCI processes and products. You are an important function in the R&D organization with a positive team-player attitude combined with multi-interface approach.
What we look for (Required)
Good to have
Experience working within the Electronic Security (Intruder Systems) or Communications industry.
Understanding of electronic security products and electrical concepts
Who we are
At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.
Website: https://johnsoncontrols.com/
Headquarter Location: Cork, Cork, Ireland
Employee Count: 10001+
Year Founded: 1885
IPO Status: Public
Industries: Industrial Engineering ⋅ Physical Security