Job Description

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement

Current work authorization for Canada is required for all openings

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.  We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients.  As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. 

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

Registered Dealer Specialist (Bilingual/Unilingual)

• The position is available in Toronto.

Business Overview

Fidelity Investments is a world leader in mutual funds and ETF management. We pride ourselves in proprietary and disciplined research-driven investing. We offer a complete line of products and services to investors through a network of third-party brokers and financial advisors. Our primary goal is to support investment professionals as they seek to prepare their clients’ retirement and other significant life goals which demand focused financial management.

The Private Investment and Institutional Operations (PIIO) department is responsible for providing administrative support for Fidelity’s High Net-Worth programs, Institutional Investments, and our Family Plan program, which we offer to our employees and their family members.  The team consists of highly professional individuals and commits to providing premium service to our clients and internal partners.  

How You’ll Make an Impact:

Position Overview

The Registered Dealer Specialist (Bilingual/unilingual) is registered as a dealing representative and Exempt Market Dealing (EMD) representative. The dealer specialist is responsible for administrating registered and non-registered accounts and executing transaction requests for Fidelity’s Family Plan; High Net Worth Program; Institutional (DB, DCIO); and Fidelity Corporate accounts in an accurate and timely manner.

Key Accountabilities

Execute trade requests for the following account types: Family Plan; Private Investment Program (PIP); Large Account Pricing Program (LAPP); Institutional and Corporate Accounts

• Uncovers caller needs, communicates confidently, controls the call appropriately, professionally manages challenging situations
• Processes all In-Good-Order (IGO) transactions by the end of the same day
• Ensure all Not-In-Good-Order (NIGO) requests are communicated within 48 hours of receipt
• Responsible to review all Quality Control items that are financial with same day resolution
• Responsible to review all transaction financial and non-financial for Quality Control
• Achieves established standards and targets as it relates to all team activities – call and email handling, problem resolution and transaction processing
• Responsible to create a Salesforce case for every inbound interaction
• Reviews Know Your Client (KYC) information and conducts suitability discussions for family plan members
• Prepare, deliver, and assess investor materials for Exempt Market product
• Provide investor support concerning all aspects of offering memorandum
• Effectively assess investor suitability for Exempt Market product

Holds themselves accountable to internal and external policies to mitigate risk to Fidelity and its clients.

• Applies risk management, ensuring compliance with corporate and industry/provincial standards and regulations when making decisions, suggesting solutions/providing information to clients or processing transactions and adjustments
• Provides active follow up to all parties involved and escalates appropriately
• Utilizes available resources to effectively manage client expectations.
• Understanding of Mutual fund industry, regulatory and government rules
• Ensure accurate documentation of EMD requirements by adhering to all corporate and regulatory policies
• Understanding of investor subscription process for an Offering Memorandum
• Ensuring suitability and compliance to regulatory requirements as part of onboarding process for prospective and existing investors

Adds value to our clients by recognizing what needs to be done and taking personal accountability for providing exceptional service.

• Recognizes and understands internal or external client needs and provides the utmost client satisfaction for the resolution of the issue by utilizing all available resources, in tandem with keeping with policy, procedures, regulations and risk mitigation
• Strives to always exceed client expectations
• Provides consistent, high-quality service and accurate information
• Takes a client centric and case ownership approach in responding to people and situations

Continue to foster a culture focused on compliance, continuous improvement and risk mitigation by providing suggestions on identified issues and trends.

• Identifies and submits continuous improvement ideas - achieving targets established by the team's manager
• Work with Management and other business partners to implement system and process enhancements
• Supports automation and digital initiatives as Subject Matter Experts to implementation

Acts as a mentor and partners with other Fidelity Investments Canada departments to address client queries and achieve case resolution

• Client queries and issues are addressed within the established turnaround time standard.
• Client satisfaction is achieved

What We Are Looking For:

Experience

• 3-4 years of related work experience in the mutual fund or financial services industry (required)
• Transaction and/or adjustment processing (asset)
• Inbound call inquiries experience (required)

Education:

• Completion of College program or equivalent work experience
• Strong communication skill in English (written & verbal) (required)
• Strong communication skills in French (written & verbal) (Asset)  

Designations, Licenses, or Accreditations

• Completion of Canadian Securities Course is required (course needs to have been completed in the last 3 years or recently registered as a dealing representative) is required
• Branch Manager Certificate is encouraged

This role requires registration with one or more securities regulators.  The incumbent must meet all background investigation requirements, including but not limited to, education, credit, litigation and criminal checks, as required by securities regulators. Continued employment in this role is also contingent upon you meeting the on-going registration requirements.

The Expertise You Bring

1.Familiarity with MS Office Suite, internet

2.Excellent knowledge of policy, procedures, all transaction types and product offerings

3.Processes transactions with little or no supervision

4.Strong knowledge of procedures for the products they will be handling

5.Understanding of the clients – who they are, the performance standards established with them

6.Quick learner and ability to adapt to change with strong attention to detail to mitigate risk

7.Excellent interpersonal, presentation skills and communication skills (verbal and written)

8.Ability to multi-task and work well under pressure

9.Works equally well independently and as part of a team

10.Relationship management - proven experience in building and managing relationships with clients

11.Research skills to evaluate investment offerings, assess risks, and understand associated operations aspects for EMD products

12.As an EMD representative, demonstrating ethical conduct, integrity and professionalism is vital to maintain client trust

13.Remain current on industry trends, new investment products and regulatory changes committing to ongoing learning and professional development as an EMD representative

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected].

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

•    Canada's Top 100 Employers 
o    Greater Toronto's Top Employers 
o    Canada's Top Family-Friendly Employers 
o    Canada's Top Employers for Young People 
  
•    Great Place To Work® Certified 
o    Best Workplaces for Inclusion 
o    Best Workplaces for Mental Wellness 
o    Best Workplaces for Today's Youth 
o    Best Workplaces for Women 
o    Best Workplaces in Financial Services & Insurance 
o    Best Workplaces in Ontario 
o    Best Workplaces with Most Trusted Executive Teams 

•    LinkedIn Top Companies in Canada
  
•    Human Resource Director (HRD) - Best Place To Work 
o    HRD - 5-Star Benefit Program 
o    HRD - 5-Star Diversity & Inclusion Employer 

Designations
•    Canadian Compassionate Companies – Certified 
•    Benefits Canada's Workplace Benefits Award - Future of Work Strategy 
•    TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting 
•    Canadian HR Reporter's Most Innovative HR Team