Who You Are
brightwheel is seeking an experienced Program Manager to join the Customer Success Operations team. In this role, you will support our Education business by driving results across our Education Sales, Onboarding, Account Management, and Customer Support teams. You have a proven track record of transforming emerging functions into well-oiled machines. You excel in designing and implementing streamlined processes from the ground up and are adept at creating effective workflows, processes, and Salesforce (SFDC) automations. You thrive in dynamic settings, capable of both big-picture thinking and detailed execution, with razor sharp prioritization skills to ensure we are focused on the highest impact opportunities at all times. Your passion for improving operational efficiency is matched by your commitment to achieving sales, onboarding, and retention goals. You are an outstanding communicator, able to influence stakeholders at all levels and drive results through collaboration and innovation. And of course, you are passionate about Early Childhood Education!