Angle Auto Finance is an independent financier in Australia, bringing a modern platform and a flexible business approach to help more Australians with their car purchase.

The role Team Leader - Customer Care, reporting to the National Manager - Service, is responsible for providing personalised and timely support and help to Angle Auto customers in moments that matter. 

As the Team Leader - Customer Care, you will guide and mentor your team in providing personalised service and fostering trust with customers through open and honest communication. In this role, you'll help develop your team's abilities in facilitating quality conversations and collaborating effectively across the Angle Auto value chain to resolve customer concerns. You'll also play a key part in driving performance and continuous improvement within the team.

Key Responsibilities;

• Proactively contribute to innovation and continuous improvement to improve quality, efficiency, risk, and compliance outcomes by working closely with cross-functional teams across the organisation.

• Have strong coaching skills to help teams members in supporting customers with options and solutions and do a proper hand off to other teams including Hardship, Complaints, Collections, Settlements, Introducer, for customers that require additional support

• Be responsible and actively participate in building a proud culture that is passionate and high performing in delivering improvements that exceed customer needs, financial targets and balanced with meeting compliance requirements.

• Responsible for overseeing compliance requirements for your business, email and call evaluations with weekly feedback given to all consultants.

• Build effective key stakeholder relationships to drive strategic customer and business initiatives

• Implement key strategic initiatives in line with the Business Services strategy to drive the best customer outcomes.

Qualifications;

• Tertiary qualification in Administration, Business or similar is beneficial, but not essential.

Experience;

• Demonstrated experience in leading a team to deliver results and strong coaching skills

• Strong customer focus and passion for delivering quality outcomes for the customer

• Proven track record in contributing to business performance through strategic & operational competence.

• Strong People Management skills and experience in managing team recruitment with strong attention to detail

• Prior experience in a Financial Services environment is desirable

• Strong decision making and problem-solving skills

Our Principles

Do what’s right​
We have good intent and we do the right thing

Bold and courageous​
We challenge, evolve and innovate for sustained success

Own it and deliver​
We’re accountable

Win together​
We collaborate and encourage each other to thrive

Celebrate success​
We appreciate and celebrate our achievements

How to apply

Select the 'Apply' button above to send your resume through to the Talent Acquisition team.

Angle Auto Finance is committed to attracting, retaining and strengthening the performance of a diverse, equitable and inclusive workforce. It is our commitment to ensure equal employment opportunities without discrimination or exclusion on the basis of cultural heritage, colour, religion, citizenship status, age, sex, sexual orientation, gender identity, or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information or any other basis protected by law.