Job Description:

DV Cleared Service Desk Support Analyst

Main responsibilities:

This is a Technical Role within a Service Desk team working on-site in Aldermaston. The successful candidate will provide 1st Line telephone/ e-mail/ chat, ICT support to approximately 8000 end users. Providing Helpdesk/Web support through remote tools, telephone assistance and email support. This role involves working a shift from 07:00 till 18:00 hours.

The role will involve working in a high secure environment and as a result we require applications from candidates who hold existing DV clearance.

• Troubleshooting a variety of hardware and software issues
• Logging reports and managing requests
• Monitoring systems, repairs, upgrades, installations and many other technical tasks
• Being the first point of contact for customers and escalating issues when necessary
• Keen to collaborate with others, knowing that the best results come from pooling ideas, experience, and expertise
• Self-motivated and can work on their own initiative
• Able to navigate a degree of ambiguity
• Proven track record of performing under pressure
• Great attention to detail and able to adopt new process and procedures
• An attitude towards delivering top quality customer service in a challenging environment

Essential Skills required:

• Experience of having worked in a previous helpdesk environment within the IT sector

Desirable skills:

• Good knowledge of remote control technology / applications
• TCP/IP knowledge
• Knowledge or awareness of network infrastructures and terminology’s
• HP Service Manager 7
• ITIL Foundation
• MCP / MCSE
• Working knowledge of Microsoft Windows 2000, XP, W7, Office 2003 / 2010
• The candidate should have experience of Active Directory including Admin Functions
• Exchange Admin

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.