The Senior Manager, Digital Experience Design is responsible for leading, influencing and implementing customer centric design to deliver distinctive, personalised, and meaningful digital experiences for our customers across the Enterprise.

BE THE DIFFERENCE

At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The opportunity:

The Senior Manager, Digital Experience Design is responsible for leading, influencing and implementing customer centric design to deliver distinctive, personalised, and meaningful digital experiences for our customers across the Enterprise.

Lead, maintain, and refine the Australian UX CoE (Centre of Excellence) practice with a goal to establish design as a competitive advantage through design strategy, design methodology, skills, mindset, and best practice for user experience and to influence business decisions that deliver on our Future Fit Strategy

To do this successfully you will:

• Manage and engage a team of UX and UI professionals embedded in projects and BAU Streams to deliver user experience design aligning to strategic project objectives, ensuring user-centred design principles, considering business and technical requirements, and delivering to a high quality.
• Embed best practice digital design capabilities in the business through strategies, people, processes, frameworks, tools to deliver impactful and competitive digital experiences that positively influence our customers, our partners, and our digital metrics and overall profitability goals.
• Advocate and support the Design Governance framework to achieve consistent, accessible and inclusive digital experiences across the enterprise and the Digital Design System.
• Support Group Insurance programs current and future state to simplify complex journeys into meaningful pitches and tenders.
• Support Head Digital to drive the development, articulation, and execution of our Digital vision and strategy across the Enterprise to create exceptional digital experiences.

Successful applications will demonstrate:

• Demonstrated experience across leading UX/UI capability across a broad range of projects and channels drive connected scalable user-led outcomes
• Expert understanding of user experience processes and user experience strategy, DesignOps and/or ResearchOps.
• Experience in organising, leading, or directing user research using outputs to refine UX, design and product development outcomes.
• Demonstrable design thinking and journey mapping qualifications and experience
• Expertise in core digital channels and capabilities and omni channel intersections.
• Able to lead and influence teams (directly and indirectly) to deliver using customer centric mindsets, methods, templates, and tools in a way that drives sustainable business performance.
• Proven track record of maintaining partnerships, advocacy and influencing at senior levels in a fast-paced environment
• Knowledge and/or experience with Agile techniques and modern digital product development. 
• Financial services and insurance experience highly desired.

Why choose AIA:

• At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping millions of Australians and make a difference to someone’s life everyday
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangement

• At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.  Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2023 ANZIIF awards by being named Life Insurance Company of the Year.

  AIA is different. Are you?

  If you want to be part of an organisation that helps people live better every single day, apply via the link.