What you will do
•    Leads the collection process for assigned customers including but not limited to:
Contacts customers by phone, email, visit to recover a debt; 
Keeps detailed notes and records of all communications and actions. 
Follows collection strategy to keep 0 miss on the AR tool assigned activities, calls, emails, dispute identifications, escalations, demanding letters and legal/3rd party assignments, etc..
Works closely with related team, sales, operation team, to push difficult customers.
Meets the monthly cash collection and past-due reduction targets by the region.
•    Works closely with related team to make sure payment applied accurately and timely
•    Works closely with related team to solve the billing/documents issue in a designed time frame.
•    Works closely with related team to push the dispute, eg, job, delivery, etc.. resolved in the designed time frame
•    Investigates billing errors and disputes and works with related teams to improve the process.
•    Collaborates with legal team / lawyers if legal action is required.
•    Cash collection forecast accurately
•    Past-due reduction month over month
•    Oversee both front and back end process to improve the overall process

What we look for
•    Worked as a collector
•    Leadership mindset and teamwork spirits
•    Excellent coordination skills 
•    Fluent in English
•    Strong understanding of billing and collection processes.
•    Outstanding communication and interpersonal skills.
•    Highly skilled in negotiation 
•    In-depth knowledge of laws and policies related to debt collection.
•    Good administrative skills and SAP knowledge is a plus.