Employment Type

Permanent

Closing Date

18 Sept 2024 11:59pm

Job Title

Channel Partner Specialist

Job Summary

Job Description

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

Telstra Business - Telstra Business Technology Centres provides telecommunications and IT support to Telstra's business customers.

Focus of the Role       

• As a Channel Partner Specialist, you support the development of deep customer relationships, managing and growing your own defined portfolio of accounts.
• This role is critical to maintaining strong customer relationships that grow the TBTC reputation
• Your ability to listen to and deeply understand our customers, combined with your exceptional organisational skills will ensure you support our business customers to find the best ICT solutions to achieve their business goals.  You will always put the customer first and support our pillars of Customer Obsession, Brilliant People and Partnerships, Responsible Growth and Returns and Execution Excellence.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

What You’ll Do

As a Channel Partner Specialist, you apply your excellent relationship building and organisational skills to deliver the following responsibilities:

• Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio.
• Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences.
• Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.
• Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.
• Meet individual and team sales and performance KPIs
• Continue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions
• Identify areas of improvement and actively embrace change and technology to better support our business customers.

About You

You will need to bring the following skills to be successful for the role:

• Proven sales experience working in fast paced SAAS and Technology industry
• High levels of Business-to-Business Management and Telco Sales experience
• Highly analytical with advanced reporting skills
• Key interest in ICT and the future technology landscape
• Multitasker who can adapt to a variety of scenarios and situations
• Exceptional internal and external stakeholder management skills
• High levels of written and verbal communication skills
• Exceptional attention to detail and time management skills
• Embrace, adopt and utilise Telstra tools and technology to enable better business processes
• Demonstrated commitment to relationship building and working in partnership with key stakeholders
• Excellent communicator with strong interpersonal, engagement and presentation skills
• Understand the impact of your role and will think out of the box to deliver results
• Show initiative, enthusiasm and pride in work and display resilience in a change environment
• Have a valid driver’s license for possible external client meetings

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.