Job Summary:

Location: Stockholm, Sweden

Division: Global Support & Operations

Line Manager: Regional Field Operations Manager

Contract Terms: Fixed term

THE TEAM

Global Support & Operations Organization has the mission to build a global support & operations centre of excellence where all processes, tools & best practices are applied to all regions across the globe in order to achieve the highest levels of employee, fan & client satisfaction.

EMEA Operations team, a vertical of this organization, is accountable for supporting clients (Promoters, Venues, Artists, Clubs, etc.) in markets located under the EMEA Region (Europe, Middle East and Africa) and providing the ticketing service to the full life-cycle of their events (from onsale to entry).

Our clients demand and value high service levels and we believe our people are the foundation to deliver great service. We are fortunate to have the most experienced and skilled operations experts on the field around the globe, regionally and locally, that have a deep understanding of our clients’ needs. We then apply our own ticketing technology to help our clients innovate in their offering and ticketing strategies.

THE JOB

WHAT YOU WILL BE DOING

Event coordination and planning

• Maintain an overview of upcoming events and manage the event schedule for assigned events.
• Coordinate staffing needs, including internal teams and third-party contractors.
• Liaise with Field Operations and other departments to identify and fulfill hardware and technical requirements.
• Attend and lead internal and client briefings to ensure readiness and alignment.

Onsite and event support:

• Act as the Event Delivery representative onsite or remotely, ensuring smooth execution.
• Independently lead and manage projects and events and coordinate multiple teams, onsite as well as remote
• Support clients and internal teams with event delivery related Ticketmaster tools and access control systems.
• Coordinate access control configurations for both Ticketmaster and third-party systems in cooperation with Field Operations.
• Make sure client facing client reporting is available shortly after the event has played off.
• To lead and offer guidance to the organizers on-site during the event

Process & Collaboration

• Work closely with internal teams (or third parties where relevant)
• Ensure adherence to international, regional as well as local best practices and contribute to process improvement initiatives.
• Participate in post-event debriefs and share insights to improve future delivery.
• Proactively work with clients to understand their onsite support needs and consult them on the best solutions.
• Own actions from the Event play off survey

Operational Logistics

• Plan and manage logistics for onsite staff, including travel and accommodation.
• Support training efforts for internal and external stakeholders.
• Assist in managing the Event Delivery Salesforce case queue and drive timely resolution of tasks.
• Monitor and oversee delivery costs to ensure efficient use of resources and alignment with budget expectations
• Oversee the hiring and onboarding of new external box office staff in collaboration with local and regional teams.
• Provide a comprehensive overview of the event schedule and contribute to forecasting and planning for future staffing and resource requirements.

Cross-functional Engagement

• Collaborate with regional teams to align expectations and capabilities.
• Contribute to the development of local service catalogues and delivery frameworks.
• Represent Sweden in regional forums and planning sessions.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• 2–4 years of experience in live event operations, preferably in ticketing, entertainment, or sports.
• Strong organizational and planning skills.
• Familiarity with onsite technologies (e.g., scanning devices, access control, mobile box office).
• Experience working with cross-functional teams.
• Fluency in Swedish and English required.

YOU (BEHAVIOURAL REQUIREMENTS)

The following attributes determine how the role will be carried out and are required to be a success:

• Clear communicator with a collaborative mindset.
• Proactive and solutions-oriented.
• Comfortable navigating ambiguity and complexity.
• Detail-driven and organized.
• Passionate about delivering exceptional fan and client experiences.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.