At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Clinical Support Specialist

                        

Location

Cleveland

                    

Facility

Cleveland Clinic Main Campus

                     

Department

Training and Caregiver Development-Information Tech Div

                      

Job Code

T97615

                     

Shift

Days

                       

Schedule

8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.  

As a Clinician Support Specialist, you will provide initial and ongoing training and support to clinicians for the adoption and optimal use of the electronic medical record (EMR). You will utilize Epic tools and clinical workflows to deliver in-person and remote “at-the-elbow” assistance, serving as a subject matter expert for new providers. This role offers top-tier support, including onboarding new clinicians, providing ongoing guidance to existing staff, collaborating with project teams on initiatives such as AI, and delivering high-level live help desk assistance.

A caregiver in this role works Monday through Friday from 8:00 a.m. – 4:30 p.m., with some schedule flexibility. Occasional weekend coverage is required approximately three to four times per year.

This position requires up to 50% travel within Northeast Ohio.

A caregiver who excels in this role will:

• Provide support to clinicians in mastering the optimal use and the maximum utilization of the EMR, including knowledge of the use of applications that work in conjunction with the EMR to manage patient’s care.

• Provide clinician training and support in the classroom, in person at the elbow, or virtually online, in department meetings, in groups and one-on-one; ensuring both the baseline knowledge of EMR use, specific EMR workflow knowledge, changes to existing workflows, and knowledge on new features as they are released.

• Serve as primary contact for learning about clinician’s EMR usability challenges, assisting with EMR workflow knowledge and EMR troubleshooting and EMR workflow issue resolution.

• Identify opportunities for improvement in workflows and work with the ITD teams that design these improvements and the operational teams that implement them to enhance our use of the EMR

Minimum qualifications for the ideal future caregiver include: 

• Bachelor's degree and three years of experience in a clinical setting, preferably in a multi-entity health care system

• OR Master’s Degree and two years of experience

• OR Associate’s Degree and five years of experience

• OR High School Diploma/GED or equivalent and seven years of experience

• Experience typically supported by license in a medically related field such as nursing, pharmacy, medical technology or Emergency Medical Technician (EMT)

• Strong clinical background and knowledge of patient care setting and clinical practice

• For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date

Preferred qualifications for the ideal future caregiver include:  

• Clinical license in RN, LPN, Medical Assistant, Physical Therapist, or Respiratory Therapist

• Experience with clinical information systems or computerized physician order management

• Experience in education/training or human resources development

• Nursing experience preferred but other diagnostic and therapeutic experience acceptable

• Previous experience with Epic or another electronic medical record

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.

• Ability to travel throughout the hospital system.

• Ability to operate a computer and other office equipment.

• Ability to communicate and exchange accurate information.

Personal Protective Equipment:

• Follow standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities