Job Description

The Cash Applications Manager is responsible for leading, training, and mentoring the Cash Applications team and all processes. The role ensures all deadlines, Service Level Agreements (SLAs), and departmental goals are met within established timelines while managing team output within budget. The manager contributes to policy and procedure development and exercises sound judgment guided by established standards, technical expertise, and training.  The manager is also responsible for driving continuous improvement to ensure the team consistently gains efficiencies and leverages new technologies.

This position provides service and information to internal and external customers, including the Credit Team, Accounting, Treasury, and Management. It also supports critical payment processing and ensures team accountability to Customer Service Excellence Standards. Success is measured through achievement of defined metrics. The manager is also responsible for ensuring SOX compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Assist in the posting of all cash payment types that are in unapplied status.
• Communicate with bank on required adjustments.
• Follow up with customers and/or store management team when necessary.
• Assign work according to workload.  Review performance periodically and provide feedback to the team.
• Ensures accuracy of company accounts receivable.
• Interview, hire and orient new teammates
• Train and mentor team in all aspects
• Ensure company deadlines, SLA and goals are met.
• Work to enhance team performance
• Serve as subject matter expert on Cash related projects
• Test new product and provide feedback to IT and management
• Create new policies and procedures
• Perform other AR related duties as required by management
• Supervise the reconciliation of the sub ledger accounts associated with cash
• Collaborate with management on department performance goals and objectives
• Work with Auditors and Accounting
• Act as facilitator and project manager for new projects and existing application enhancements
• Take a leadership position in identifying system issues, process improvements and enhancements.
• Foster relationships with Operations and Sales team
• Work to setup customers on ACH & EDI
• Reconcile sub ledger accounts associated with cash.
• Daily and Monthly cash reconciliation against deposits and bank statements.
• Creates journal entries for disbursement of credit card fees to our stores
• Auditing, provide backup and information within specified deadlines. 
• Prepare and provide recommendations on changes to improve cash reconciliation processes with regard to procedures, coordination between departments, and other practices that would improve operations from an accounting stand point.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong verbal and written communication skills.
• Proficient understanding of basic accounting. 5+ years
• Excellent telephone etiquette
• Analytical, problem solver, offers process improvements
• Knowledge of lockbox, banking and accounts receivable operations.
• Ability to multi-task in a fast-paced, goal oriented environment
• Ability to take initiative and drive team excellence
• Ten key by touch, 10,000+ key strokes per hour or greater
• Strong knowledge of balancing/staff accounting procedures

EDUCATION and/or EXPERIENCE

• Bachelor’s degree or 10+ years of equivalent experience. PeopleSoft or large ERP experience preferred, 9Ci or boutique software preferred, Bilingual preferred
• Or equivalent combination of education and experience

SUPERVISORY RESPONSIBILITIES

• Supervise cash team of up to 25. 
• Organize work day and workweek while managing to budget 
• Forecast work hours according to cash trends. 
• Train, mentor and monitor work production.
• Refer questionable matters to director and or HR.

CERTIFICATES, LICENSES, REGISTRATIONS
None

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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